Principal Data Scientist/ ML Engineer
Principal Data Scientist/ ML Engineer
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1 Vacancy
Job Description
About Agero:
Wherever drivers go were leading the way. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology strengthening our clients relationships with their customers. As the #1 B2B white-label provider of digital driver assistance services were pushing the industry in a new direction taking manual processes and redefining them as digital transparent and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers insurance carriers and many others. Managing one of the largest national networks of service providers Agero responds to approximately 12 million service events annually. Agero a member company of The Cross Country Group is headquartered in Medford Mass. with operations throughout North America. To learn more visit For technical and other select roles your first day will be spent at our HQ in Medford MA to facilitate a smooth onboarding experience. Willingness to travel is required as you may need to attend on-site team meetings from time to time.
Role Description and Mission:
Ageros Motor Club handles millions of roadside events every year. Were piloting a next-gen Dispatch System that fuses short and long-term horizon optimizers to decide who gets which job when and why.
You will be instrumental in developing evaluating and productionizing this system building out the prediction models incorporating them into the optimizer and leading the team to a successful outcome.
Key Outcomes:
- Architect & ship: Design end-to-end Python services (batch streaming) that ingest model outputs run constrained optimisation and surface real-time dispatch decisions.
- Model & simulate: Build/extend ML models (gradient-boosting deep learning OR-Tools) and run time-horizon simulations to quantify cost vs. service-level trade-offs.
- Operationalise: Automate training validation A/B rollout and monitoring (SageMaker / Airflow).
- Lead & collaborate: Partner with Product Ops and Data Engineering; mentor a small squad of DS/ML engineers; present findings to execs.
- Continuously improve: Instrument NPS / cost telemetry identify failure modes and iterate.
Skills Education & Experience:
- 6 yrs combined experience in Data Science and ML Engineering with ownership of production systems.
- Expert-level Python.
- Hands-on optimization (Mixed Integer Programming / Linear Optimization / Stochastic Optimization) and modern ML (XGBoost PyTorch).
- Proven record designing cloud-native pipelines on AWS GCP or Azure (AWS).
- Strong SQL feature-store design and data-quality mindset.
- Ability to translate business objectives into mathematically rigorous experiments.
Nice to Haves:
- Experience with dispatch logistics or supply-demand marketplaces.
- Familiarity with Monte-Carlo tree search multi-agent simulation or hierarchical RL.
- Prior work balancing short-term incentives against long-term KPIs (e.g. LTV NPS).
Sound like a fit Reach out with a link to your GitHub or a brief project write-up.
Hiring In:
United States: AZ CA FL GA NH IL KY MA MI NC NM TN VA; Canada: Province of Ontario
The anticipated closing date to submit applications for this role is September 152025
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location experience job related skills and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero youll find a workplace where your unique perspective is not just welcomed its celebrated. We believe that our differences make us stronger and were committed to creating an environment where every employee feels a sense of belonging. If youre looking for a company that values your individuality provides opportunities for growth and champions open communication Agero is the place for you. Join our team and help us drive the future of driver assistance while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Ageros innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being encourage personal development and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare dental vision disability life insurance and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off paid sick leave and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year paid sick leave and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through lifes milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Required Experience:
Staff IC
Employment Type
Full Time
