ESSENTIAL FUNCTIONS:
- Respond to inquiries about the facility within facility policy timeframes.
- Ability to develop therapeutic relationships with patients and families.
- Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
- Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
- Coordinate admission and transfer from referral sources and between levels of care within the facility.
- Maintain knowledge of milieu management.
- Communicate projected admissions to designated internal representatives promptly.
- Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received when possible prior to patient admission.
- Schedule (when applicable) and complete pre-admission assessments consult with the admitting physician and communicate disposition recommendations to the patient or their family.
- Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.
- Complete initial pre-authorization for treatment and admission prior to admission when possible and within payor timeframe guidelines.
- Admit the patient to the registration and accounting system. Complete all admission and consent forms with the patient.
- Demonstrate a positive empathetic and professional attitude toward customers always. When patient needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- When a patients needs are not met acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.
- Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals.
- Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service.
- Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals as noted in special precautions or by individualized supervision guidelines as needed.
SCHEDULE:
- Wednesday Thursday and Friday Overnight.
- Shifts are 6p-6a
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Bachelors degree in a social services field required at minimum
- Masters degree in a social services field (psychology counseling social work sociology health administration nursing) or RN preferred.
- One or more years experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.