Field Service Engineer I
Field Service Engineer I
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Job Description
See Yourself at Telix
The Field Service Engineer/Specialist is responsible for leading or participating in the installation and maintenance of ARTMS equipment from planning to customer acceptance. The Field Service Specialist is responsible for performing electromechanical installations equipment and process qualifications preventative maintenance and service at customer facilities as well as providing customer training and technical support. On the job training will be provided as well as continued access to subject matter experts. The position works closely with our Sales Operations and Finance teams to deliver services to our customers within our ISO 9001 certified Quality Management System.
Key Accountabilities
- Field work/Technical Support: - Maintain professionalism in all interactions with customers and partners (existing and potential) - Leading and/or participating in installation preventative maintenance and technical service projects at customer sites from project initiation to customer acceptance.
- Ensuring equipment is successfully installed/serviced by executing the appropriate qualification procedures and generating installation/service reports.
- Training customers and ARTMS team members to use and maintain ARTMS equipment set up automated radiochemical separations and perform quality control procedures.
- Maintaining tools and tool kits in good working order
- Performing site evaluations at potential customer facilities
- Provide after-sales virtual and/or on-site technical support and troubleshooting as necessary
- Record generation/keeping:
- Maintaining up-to-date customer/equipment databases including logging changes and tracking field service activity
- Documenting lessons learned to support continual improvement of ARTMSs products processes and documentation including documenting and internally disseminating customer feedback in line with our Quality Management System
- Assist with creating and maintaining field service-related documentation tool lists tool sets spare parts lists etc.
- Quality management
- Assisting with incoming materials inspections
- Extended hours and shift work will be required from time to time particularly during installation.
- Must be willing to be designated a Nuclear Energy Worker (NEW).
- Travel (up to 60%) including international will be required.
- Must be able to lift up to 50 lbs.
Education and Experience
- Degree in relevant engineering discipline or technical diploma with relevant experience
- Minimum 3 years of relevant mechatronic or electrical systems experience
- Strong verbal and written communication skills in English
- Familiarity with or willingness to learn safe chemical/radiochemical handling for setting up automated radiochemical purification and quality control.
- Experience with installation and commissioning of systems.
- Experience troubleshooting control systems.
- Experience reading and understanding electrical schematics circuit drawings P&ID etc.
- Experience with inspection tools power tools and hand tools.
- Familiarity with power distribution circuits.
- Team player with the ability to work with minimum supervision.
Preferred Experience
- Knowledge of cyclotron hardware with a heavy emphasis on targetry and target stations.
- Technical knowledge of radioisotope production radiochemical separation processes and typical radioisotope quality control procedures (radio-TLC HPLC endotoxin etc.).
- Experience working in radioactive environments.
- Knowledge and experience working within cGMP and/or ISO9001 standards.
- Preference may go to a candidate with language abilities in French Japanese Mandarin Cantonese Portuguese Korean German Swedish Russian or another language.
Employment Type
Full Time
