Intake Sales Specialist
Intake Sales Specialist
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Job Description
Job Title: Intake Sales Specialist
Location: In-Office Aventura FL
Hours: 8:30am-5pm
Pay: $20-$22/hr
About the Company
Mind & Mobility is a premier home health and therapy provider focused on helping older adults maintain their independence improve mobility and enhance quality of life. With services ranging from in-home care to outpatient physical therapy and cognitive wellness programs we are redefining what aging in place can look like. Our team is passionate about delivering compassionate care and innovative solutions that support the daily lives of seniors across Florida and Michigan. Join a purpose-driven organization that values empathy professionalism and meaningful impact.
Position Summary:
We are seeking a compassionate and detail-oriented Intake Sales Coordinator with a strong understanding of the home care industry. This individual will serve as the first point of contact for prospective clients and families during what is often an emotional and uncertain time. The ideal candidate brings empathy patience and professionalism to every interaction while also being highly organized and knowledgeable about home care services and eligibility requirements.
The Intake Sales Coordinator guides individuals through the initial inquiry and intake process with care and clarity ensuring a smooth transition into services while making clients and families feel heard supported and confident in their decision.
Key Responsibilities:
- Answer all incoming inquiries with empathy professionalism and a deep understanding of home care services.
- Establish trust with prospective clients and family members by listening attentively and validating their concerns.
- Clearly explain services offered and the intake process.
- Gather all required personal medical and service information to determine eligibility and client needs.
- Coordinate assessments and evaluations with the internal team to ensure timely service initiation.
- Provide emotional support and reassurance to families navigating care decisions.
- Ensure all intake documentation is completed accurately and timely.
- Maintain HIPAA compliance and uphold the dignity and privacy of every client.
- Follow up on open intakes and track outcomes to ensure no prospective client falls through the cracks.
- Log all activities and communications accurately in the agency database or CRM.
Qualifications
- Previous experience in a call center sales or lead generation role required
- Familiarity with elderly care home health or senior services is a strong plus
- Comfortable with cold calling and objection handling
- Tech-savvy with the ability to learn new CRM tools quickly
- Strong communication and interpersonal skills
- Empathetic patient and professional demeanor
- Self-driven results-oriented and organized
Compensation & Benefits
- $20- $22 per hour FULL TIME
- Opportunities for additional performance-based bonuses
- Paid training on elderly care services CRM tools and sales process
- Supportive collaborative work environment
- Room for growth and advancement within the company
- 401K
- PTO and company paid holidays
Required Experience:
Unclear Seniority
Employment Type
Full-Time
