NOC Analyst

Integres is looking for an NOC Analyst to join us. 

Duties and responsibilities: 

• Effectively monitor all devices platforms and services within a network environment
• Manage and coordinate NOC team shift coverage to ensure NOC operations are running efficiently and effectively
• Provide direction training and leadership to NOC staff ensuring tasks are completed and processes and procedures are followed according to documented policies and procedures.
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents ensuring compliance on assigned SLAs.
• Provide timely accurate and effective communication on service impacting incidents
• Assist with any service-related projects as required
• Analyzing client LANs/WANs isolating the source of problems and recommending reconfiguration and implementation of new network hardware to increase performance
• Modifying command language programs and network start up files assigning/reassigning network device logical and participating in load balancing efforts throughout the network to achieve optimum device utilization and performance Statewide Network Management Services (SNMS).
• Troubleshooting network/user problems and presenting resolutions for implementation
• Preparing a variety of network resource reports.
   

Qualifications :

Education and Years of Experience:  This position requires an Associates Degree from an accredited college or university in Computer Science Information Systems Engineering or a related field; or two (2) years of college or university study in Computer Science Information Systems Engineering or a related field. If applicable the candidate should be certified as a network administrator for a specific network operating system as defined by the State. Certification criteria are determined by the network operating system vendor. Two (2) additional years of specialized experience may be substituted for the required education.

• General Experience: The proposed candidate must have at least two (2) years of experience in a computer-related field. This individual must have advanced knowledge of network operating systems
• Specialized Experience: The proposed candidate must have at least one (1) year of experience in one or more of the following areas: data communications engineering data communications hardware or software analysis network administration or management data communications equipment installation and maintenance or computer systems administration and management. This individual must also have experience with SNMP and RMON based software products. Additionally he/she must have knowledge of Ethernet FDDI and high-speed WANs and routers.

Required and Desired Skills/Certifications: 

• Practical Requirement / Experience Tools
• Demonstrated experience with an IT Network Management and Monitoring system (e.g. SolarWinds Orion)
• Understanding of DNS / how it functions and how its used
• CLI (Command Line Interface)
• SSH Client (e.g. PuTTY)
• Any service desk/ticketing system (e.g. Maximo)
• Cisco TACACS Aruba ClearPass
• Microsoft Active Directory
• Fundamental MS Office Suite Windows/other OS SharePoint knowledge
• Technology:
• Demonstrable networking knowledge
• Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
• TCP/IP stack
• Fundamental WiFi troubleshooting skills
• Ticketing systems: use / workflow / change management / incident management
• Soft skills:
• Ability and willingness to answer and troubleshoot over the phone.
• Ability to multitask.
• Ability to prioritize work and work independently.
• Ability to focus and respond with appropriate urgency.
• Ability to handle stressful situations (e.g. when network is down)
• Willingness to learn and improve skills.
• Good communication skills
• Attention to detail is critical

Additional Requirements: 3rd Shift (Schedule subject to change)

Min Citizenship Status Required: Must be an US Citizen 

Physical Requirements: No Physical requirement needed for this position.

Location: Remote United States

Additional Information :

Integres offers competitive salaries bolstered by a comprehensive benefits package which provides safety and security for our employees and their families. Our generous benefits package includes

• Healthcare and Insurance: medical dental vision short- and long-term disability protection basic life and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer.  We encourage Minority/Female/Protected Veteran/Disabled applicants to apply.  Integres LLC proactively fulfills its role as an equal opportunity employer.  We do not discriminate against any employee or applicant for employment because of race color sex religion age sexual orientation gender identity and expression national origin marital status physical or mental disability status as a Disabled Veteran Recently Separated Veteran Active Duty Wartime or Campaign Badge Veteran Armed Forces services Medal or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time