Lead, Community Health Worker

Union: Non-Union
Number of vacancies: 1
Site: All Sites based at 750 Dundas Ave community
Department: Social Medicine & Population Health
Reports to: Senior Manager
Hours: 37.5 hours per week
Status: Permanent Full-Time 
Closing Date: July 25 2025

Position Summary

The Lead Community Health Worker (CHW) is an integral member of the Gattuso Centre for Social Medicines team and responsible for overseeing the day to day operations and conduct of the CHW team.  The Lead CHW responsibilities include: Supervising organizing assigning and distributing patients & workload among CHWs to ensure the department operates in a manner that is efficient and effective. The Lead CHW will coach and mentor assigned staff to foster a positive atmosphere that supports team building collaboration and shared learning.  

The Lead CHW will actively engage in the development and improvement of processes procedures; participate in professional development teaching/educational activities safety and quality improvement initiatives to ensure excellence in the provision of services. They will be responsible for ensuring CHWs have necessary equipment and resources communicating and disseminating relevant information to team members and management personnel in a timely and consistent manner across departments.  

In addition the Lead CHW will provide support to the UHN Social Medicine and Population Health Program to inform program development and role refinement; build grow strengthen and sustain relationships with community partners; and advocate for the needs of UHNs highest needs clients. 

This position recognizes the University Health Networks commitment to health equity to create a culturally safe institution for structurally marginalized people and to educating future health care providers about health equity. 

Duties

• Provide day-to-day leadership and management to ensure the organizational effectiveness of Community Health Workers (CHWs) and the overall care delivery model.
• Oversee scheduling and resource allocation to ensure appropriate coverage and effective deployment of CHWs across UHN.
• Participate in care coordination discussions and client debriefs as needed offering guidance and support to CHWs.
• Collaborate and coordinate with interprofessional teamsincluding physicians managers departments and external partner organizationsto develop service delivery solutions that ensure continuity of care and support quality improvement initiatives.
• Support the implementation of best practices quality documentation standards and accountability frameworks.
• Evaluate patient care processes including planning and implementation to enhance clinical outcomes and service efficiency.
• Assist in recruitment interviewing hiring and onboarding of new staff.
• Ensure compliance with all applicable professional standards and regulatory requirements.
• Support organizational strategies aimed at building a motivated high-performing and cohesive team capable of meeting service/program needs.
• Strategically deploy staff to maintain optimal coverage at all times.
• Collaborate with the Senior Manager to provide input on staff performance evaluations.
• Mentor coach and support staff in their professional development.
• Lead the design implementation and evaluation of quality improvement initiatives aligned with UHNs patient care standards.
• Develop and manage both long- and short-term objectives to support the stabilization diversification and expansion of the program.
• Contribute to broader corporate management activities that support the goals of Social Medicine and Population Health and the wider UHN strategic priorities.
• Stay informed on current and emerging legislation sector developments and best practices ensuring strong operational and clinical alignment within the department.
• Represent the program internally through participation on UHN committees and externally at conferences workshops and community events on behalf of the Gattuso Centre for Social Medicine.
• Support the development and execution of data collection and tracking initiatives to improve understanding of patient/client experiences and outcomes and to meet internal and external reporting requirements.
• Perform cross-functional and other duties as required and consistent with the role classification.

Qualifications :

• At least 6 years of relevant experience and/or on the job training
• Leadership or project management experience preferred
• Strong knowledge of community resources to address the social determinants of health including housing poverty and food insecurity
• Dynamic knowledge of community engagement principles
• Experience with the provision of trauma-informed care and anti-racist anti-discriminatory anti-oppressive practices
• Strong understanding of acute care setting and ability to navigate hospital systems an asset
• Well-developed decision-making problem-solving and judgement skills
• Excellent interpersonal oral and written communication skills
• Well-developed public speaking abilities
• Facilitation and/or teaching experience
• Experience in program development and implementation
• Experience in program evaluation and data collection
• Proven ability to work as a team member and independently
• Ability to have and use diplomacy and tact at all times
• Member in good standing with professional college (if applicable)

Additional Information :

Why join UHN

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP  access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Full-time