BGSW_PLM_ADMIN_PUN

Roles & Responsibilities :
Diagnosing and repairing issues. 

• Resolving network issues. 

• Installing and configuring software. 

• Speaking to customers to quickly get to the root of their problem. 

• Good knowledge in understanding the problem statement. 

• Provide the solution within defined time. 

• Talking customers through a series of actions to resolve a problem. 

• Following up with clients to ensure the problem is resolved. 

• Supporting the roll-out of new applications.  

• Ready to work in shifts. 

Qualifications :

Educational qualification:

• Bachelors degree in computer science or computer engineering 

• PLM Experience is preferred  

• 4 to7 years professional experience  

Experience :

• Knowledge on ticketing tools preferably ServiceNow 

• Should have experience in working L1 and L2 tickets 

• Knowledge of Python and SQL 

• Experience with remote desktop applications and help desk software. 

• Ability to work independently with minimal supervision and assistance  

• Having a problem-solving attitude. 

• Professional proficiency in English spoken and written (the working language is English). 

Mandatory/requires Skills :
Should have experience in working L1 and L2 tickets 

Knowledge of Python and SQL 

Preferred Skills :

Additional Information :

• Excellent communication skills 

• Systematic and analytical approach to tasks 

• Can work individually and at the same time maintain a high team spirit 

• Enjoy new challenges and personal drive to achieve our objectives 

Remote Work :

No

Employment Type :

Full-time