Senior Supervisor, Quality Assurance
Senior Supervisor, Quality Assurance
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
Description
Job Track Description:
- Requires broad technical expertise and company/industry knowledge.
- Accountable for functional operational and/or program management.
- Achieves goals through the work of others.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Supervises daily tasks of complex business technical support or production teams.
- Sets team priorities to ensure timely completion.
- Coordinates work activities with other supervisors.
- Makes decisions based on policies procedures and business plans.
- Receives guidance from manager.
- May not perform the work supervised.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.
Business Expertise
- Understands how to improve efficiency across related teams.
Impact
- Impacts the quality and effectiveness of the team and its contribution to the subfunction.
Leadership
- Sets priorities for and mentors employees to meet daily deadlines.
Problem Solving
- Resolves typical technical and operational problems.
Interpersonal Skills
- Uses tact to exchange information and handle sensitive issues.
Responsibility Statements
- Evaluates the performance of the team.
- Educates to enhance capabilities of soft skills technical skills and business Domain Knowledge to the team.
- Identifies future learning education opportunities.
- Assists in transitions.
- Prepares baseline performance parameters at onshore locations.
- Creates a road map for quality improvement.
- Supports hiring needs.
- Performs other duties as assigned
- Complies with all policies and standards
Required Experience:
Manager
Employment Type
Full Time
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