Unemployment Claims Associate
Unemployment Claims Associate
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Job Description
Who We Are
At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.
Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.
If this sounds like you youll fit right in.
Who You Are
You thrive in a collaborative team environment and bring strong communication skills to every interaction. Youre empathetic attentive to detail and able to navigate sensitive situations with professionalism and care. Youre resourceful adaptable and able to prioritize effectively in a fast-paced setting. Learning new systems and tools comes naturally to you and youre comfortable using technology to streamline your work.
As a Claims Associate on the Unemployment Operations team youll play a key role in supporting our customers by resolving inquiries and submitting accurate timely information to state agencies.
Your Success Profile
What You Will Work On
- Manage and process Unemployment Insurance (UI) claims with a focus on accurate data gathering timely submission client communication and thorough case building.
- Process wage and benefit audits as well as other time-sensitive requests from state unemployment agencies.
- Work through and submit required documentation via state portals ensuring all responses meet compliance and deadline requirements.
- Support customers by assisting with escalations especially when they receive notices from state agencies and providing clear empathetic guidance.
- Collect and prepare sensitive customer and employer data to be shared securely with state agencies via email and/or fax
- Resolve inquiries and issues generated by our Customer Success team and internal ticketing system.
- Support the implementation of process improvements and system enhancements across the unemployment operations workflow.
- Assist senior team members in building out internal resources such as help articles training materials and best practice documentation.
- Audit verify and protest erroneous unemployment benefit charge statements to reduce client liability and protect their accounts.
How You Will Do Your Work
As an Unemployment Claims Associate how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role your foundational knowledge skills abilities and personal attributes are anchored in the following:
- Detail-oriented - exercises extreme attention to detail; is thorough accurate organized and productive and seeks to understand both the cause and effect of a situation.
- Ethical practice - the ability to integrate core values integrity and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral written visual and non-verbal communication skills as well as listening skills to gain understanding.
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgment - the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome.
In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener treat people respectfully and have a strong desire to know and help others.
- Openness - Your default is to be open. Youre willing to share information understand other perspectives and consider new possibilities. Youre curious ask open questions and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed earnest and dive in to get the job done well with a positive attitude.
- Integrity - Simply put do what you say and say what youll do. Youre honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: Everything should be made as simple as possible but no simpler.
Qualifications
- Experience in an unemployment claims operations or customer service related field preferred.
- Experience with utilizing multiple systems and software programs.
The base wage range for this position based in our Tampa Office is targeted at $26.83 to $29.52 per hour.
#LI-Hybrid #LI-CD1
Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.
Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.
Required Experience:
IC
Employment Type
Hourly
