Receptionist -Part-time

POSITION PURPOSE:

The Receptionist is responsible for answering and transferring incoming phone calls and serving as the first point of contact for our club members.

ESSENTIAL JOB RESPONSIBILITIES:

• Answer incoming phone calls and direct to appropriate person or department.
• Screen incoming phone calls as appropriate and transfer as necessary.
• Serve as the first point of contact for our club members in directing them to their scheduled appointments.
• Knowledgeable of our restaurant menus.
• Take food orders to go for club members.
• Knowledgeable of calendars for all meeting rooms.
• Send daily email communication to in-house departments for daily events
• Update and distribute phone extension list as required.
• Sort and distribute incoming USPO mail to in-house mailboxes; take in-house mail for pick up by interoffice personnel
• Assist catering and F&B departments in seating/layout of special events;
• Maintain reservations log through excel and Club Essentials for all special events; communicating status to all departments;
• Ensure printers are fully stocked with paper on a daily basis and replace any low or empty toner cartridges as necessary. Perform other clerical receptionist duties such as filing photocopying & transcribing.
• Create special events menus approved by catering and F&B departments
• Maintain Lost & Found for non-valuable items.
• Coordinate transportation arrangements for members ensuring accurate pricing and details.
• Handle spa appointment bookings for nail facial and massage services
• Assist with managing barbershop reservations and processing associated charges.
• Provide vehicle gate form & applications for members and employees.

KNOWLEDGE EXPERIENCE AND SKILLS:

Minimum 2-3 years of Receptionist or Administrative Assistant experience in a corporate environment.

Must have extremely polished phone etiquette skills.

Maintain a professional appearance at all times. This person is a reflection of the club and at times the first impression someone has of the club.

Professional interaction with employees club members and vendors.

Must have a strong work ethic and be reliable and dependable.

Build positive working relationships with employees at all levels within the organization.

Be resourceful and able to work efficiently even if given very little direction and information.

Able to effectively multi-task and handle multiple projects.

Exercise sound judgment when making decisions and willing to ask if unsure.

Able to work additional hours to meet deadlines as necessary.

Effectively work with minimal supervision.

Strong attention to detail skills.

Exceptional communication skills both verbal and written.

Good problem solver/creative thinker.

Can-do attitude and pro-active.

Highly proficient in MS office applications: Outlook Word Excel Power Point.

Physical Demands

Must be able to lift up to 15 lbs. occasionally.

Must be able to sit at a desk for up to 8 hours per day. Walking and standing are occasionally required.

Length of time of these tasks may vary from day to day and task to task

EDUCATION CERTIFICATIONS AND LICENSES:

High school or equivalent education required

Some college required.

Associates or Bachelors Degree strongly preferred.

GROOMING:

All employees must maintain a neat clean and well-groomed appearance per CW standards.