Accounts Enquiries Consultant
Accounts Enquiries Consultant
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Job Description
Lets talk about this role
As the Accounts Enquiries Consultant you will be a trusted advisor within Instacare to assist clients to fulfil their needs and assists them in achieving their life goals.
Your role will be based in one of two areas - escalated/incoming accounts emails in addition to handling accounts phone enquiries. You will gain knowledge around the NDIA provider portal and develop relationships with participants and providers.
Responsibilities will include:
Answer external inquiries via Incoming inbox
Troubleshoot and offer resolutions via Escalated Inbox
Handle any accounts phone calls and general enquiries when needed
Assist with plan set up data entry accuracy
Support our processing team via Zoom
Work across multiple areas of Plan Management to support team learn and develop personal skills and gain experience
Follow up with external parties to obtain information for accounts
Foster positive relationships with clients be their trusted NDIS advisor
Lets talk about you
The successful candidate will have at least 2 years experience in administrative customer service or accounts officer role. An understanding of the NDIS and the disability sector would be advantageous.
The role isideal for someone seeking to leverage their passion for supporting people with disability and working in an inspiring team environment with an open communication culture.
Furthermore were looking for:
Excellent written and verbal communication skills
Ability to take initiative and make decisions
Great attention to detail
Ability to self-manage your work flow and multitask
Demonstrated experience handling online technology and systems
A strong track record of success in managing operational functions effectively
We know some people only apply when they meet every requirement. Were always on the lookout for curious individuals who will add to the culture so if this role resonates with you and you have relevant experience wed love to hear from you!
Lets talk about nib Thrive
nibs vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy and now in supporting people with disabilities. We plan to do this through innovative human and digital solutions to make a difference to people who seek convenience accessibility and inclusion.
nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022 nib acquired its first registered NDIS Plan Manager since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports more than 39000 NDIS participants and is on track to reach its goal of supporting at least 50000 participants by FY25. nib Thrive is currently one of the top three largest plan managers in Australia.
Lets talk about diversity equity and inclusion
We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability veterans LGBTQIA as well as culturally diverse community members to apply for open roles.
nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process please contact us at nibemployment @.
Lets talk about working at nib
Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. OurHubsare purpose built to support focused work connection and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib were committed to creating a flexible working environment where youre free to be you.
Other benefits to support you at work (and play) include:
Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance
The opportunity to give back to the community with nibGive including paid leave for volunteering for our nib foundation and community partners
Support your better health whatever that looks like for you - through our nib Well Program and corporate fitness discounts
Access to our employee share plans short-term incentive program and life and salary continuance insurance benefits
Benefits to support our diverse workforce with 18 weeks paid parental leavefor all new parents regardless of carer status 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans gender diverse and intersex employees
The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live learn and work.
Required Experience:
Contract
Employment Type
Full-Time
