Ford Customer Service Division â Plant Vehicle Team Resident Engineer
Ford Customer Service Division â Plant Vehicle Team Resident Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
We are the movers of the world and the makers of the future. We get up every day roll up our sleeves and build a better world together. At Ford were all a part of something bigger than ourselves. Are you ready to change the way the world moves
In this position...
The Kentucky Truck FCSD PVT Resident is located in the Kentucky Truck Assembly Plant PVT Office and reports to the FCSD PVT Manager. Primary responsibilities include proactively identifying service risks on the plant vehicle line(s) during Launch / L-TIS and working urgently to enable Dealer capability to fix vehicles right the first time without Ford assistance. Position will be full time onsite in plant environment. Position will have opportunities to travel to support product investigations as necessary.
Responsibilities
What youll do
- Identify product Quality concerns during Launch and L-TIS that present a risk to customer satisfaction unnecessary warranty expense vehicle off-road and RAV.
- Pre-launch proactively review cases in JIRA / Automated Issues Management (AIMS) and evaluate concern severity risk of concern being present in the field and current Dealer capability to diagnose and repair service risks identified.
- Investigate Masked codes approved by the enterprise and communicate to dealers as needed.
- Spearhead preemptive service repair readiness actions by coordinating Parts & Software availability publishing awareness messages and TSBs.
- Be the face of FCSD to the PVT. Become immersed with other PVT residents engineers and New Model Launch Teams. Represent FCSD in EWRTs CCPATs Hard Rocks meetings etc.
- Monitor Onsite Modification programs (OSM) and Plant Stop Ship/Builds to identify potential service risks and proactively coordinate service readiness and/or communications to Dealers.
- Support Plant Vehicle Team (PVT) Early Concern Binning (ECB) reviews to identify service concern trends sooner.
- Support FCSD PVT Manager to execute the Early Dealer Feedback process following major launches.
- Represent FCSD at CCPAT/EWRT (Rapid Hub) with GCQIS / Service data. Ensure detections and other service pain points are managed on CCPAT Tracker.
- Utilize GCQIS Concern Management to manage and track service concerns identified.
- Work with Design for Service counterparts to develop relationships and processes for hand-off after key milestones (e.g.
other) - Liaise with Core CIDR Team todevelop relationships and strategically / efficiently hand-off after LTIS / Launches (e.g. 90 / 120 / 180 days post-OKTB).
- Leverage Emerging Concern and QSF processes to accelerate service solutions with key stakeholders.
- Ensure hard rocks and concerns that require leadership assistance are smartly escalated to the FCSD PVT Manager.
- Utilize and develop proficiencies in data systems such as but not limited to: AIMS QED BSAQ JIRA GSAR GCQIS and test fleet data to identify potential service risks.
Qualifications
Youll have...
Minimum Requirements:
- Bachelor of Science in Automotive Technology (or equivalent) required
- 3 Years - Automotive Service technical experience required
- Strong verbal communication technical writing and presentation skills are a must
- Dealer Employment experience (fixed operations) desired
- Knowledge of Product Development process and structure desired
- Capacity to effectively manage multiple tasks
Even better if you have
Preferred
- Proficiency with Ford Databases (GCQIS WERS MMP GSAR TWAS) required
- FCSD field experience desired
- Adapt quickly to supporting ad-hoc projects
You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!
As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:
Immediate medical dental vision and prescription drug coverage
Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays including the week between Christmas and New Years Day
Paid time off and the option to purchase additional vacation time.
This position is a salary grade 7 - 8.
For more information on salary and benefits click here: sponsorship is NOT available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran status. In the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.
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Employment Type
Full-Time
