Associate I, Carrier Solutions - Life Insurance

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:
Are you a life insurance professional looking to leverage your industry expertise in a dynamic client-focused environment Join our Carrier Solutions team where your deep knowledge of life insurance products and practices will directly support customers sales representatives and internal partners in delivering best-in-class service and solutions.

As anAssociate I Carrier Solutions Life Insurance you will serve as a dedicated resource for life insurance contract servicing. Your role will focus on providing high-quality personalized support to our clients and field representatives by resolving complex servicing issues and managing a wide range of contract-related transactions. Youll apply your comprehensive life insurance knowledge to guide customers through policy transactions assist with inquiries and ensure accuracy and compliance across service delivery.

This position is ideal for an experienced professional who values operational excellence enjoys collaborating across teams and thrives on creating positive client experiences.

WHAT YOULL DO:

• Deliver Expert Support: Handle inbound and outbound calls providing detailed expert-level support on life insurance contracts transactions and inquiries.
• Service with Precision: Process contract-level service requests including applications billing policy changes claims and moreensuring accuracy and compliance.
• Issue Resolution: Research and analyze complex account or transaction issues to deliver prompt and effective resolutions for clients and sales representatives.
• Client Relationships: Build trust with clients by serving as a go-to expert and consistent support partner for life insurance servicing.
• Cross-Functional Collaboration: Work closely with internal teams to ensure service consistency and share insights that enhance process efficiency and customer satisfaction.
• Maintain Regulatory Excellence: Apply your working knowledge of industry regulations policies and products to ensure service meets compliance standards.
• Develop Product Expertise: Stay current on life insurance product features contract rules and operational procedures.

WHAT YOULL NEED:

• High school diploma required; associates or bachelors degree preferred.
• 2 years of experience in the life insurance industry with strong exposure to contract servicing claims or policy administration.
• Prior customer service or call center experience especially within financial services or insurance operations.
• Solid understanding of life insurance products terminology and regulatory environment.
• Strong communication skillsable to convey complex insurance concepts clearly and professionally to both clients and colleagues.
• Comfortable with Microsoft Office tools and internal CRM/policy administration systems.
• Proven track record of reliability accountability and working collaboratively in a fast-paced team environment.
• Willingness to work overtime when required.
• Flexible team player; with ability to prioritize multiple tasks

WHATS IN IT FOR YOU

Zinnia offers excellent career progression and competitive compensation. We offer great benefits including health/dental insurance parental leave 401(k) incentive/bonus opportunity tuition reimbursementand so much looking for the best and brightest innovators in the industry to join our team. At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cutting-edge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

Notice for California residents: Information about how we collect and use your personal information can be foundhere

HOW TO APPLY:

1.) Apply by completing the online application on the careers section of our website.

2.) All offers of employment at Zinnia are contingent upon the successful completion of an extensive pre-employment background investigation. This process includes verification of the highest level of education completed review of the past seven years of employment history (including start and end dates) a 10-year criminal background check and an employer credit check. Please note that the credit check does not impact your credit score and we do not have access to the score itself.

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