Principal Product Manager
Principal Product Manager
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Are you skilled at solving complex problems and transforming customer needs into scalable service offerings Become the Principal Product Manager for Adobe Ultimate Successour flagship customer success subscription that enables enterprises to achieve greater value stability and performance from their Adobe solutions.
You will own the evolution of Adobe Ultimate Success by translating customer insights market trends and internal expertise into high-impact service features value packages and go-to-market enablers. You will collaborate with cross-functional teams across consulting customer success marketing operations and product to define the roadmap improve delivery quality and drive adoption and renewals.
Looking for a candidate with product management and service design skills to improve Adobe customers success experiences.
What Youll Do
Service Strategy and Design:
Define and evolve the value proposition of Adobe Ultimate Success across segments and industries. Translate customer goals into structured offerings content and processes that scale across accounts while delivering personalized outcomes.
Cross-functional Enablement:
Partner with Professional Services Customer Engineering Support and Sales to define key capabilities and assetsincluding customer journeys outcome frameworks packaged accelerators and digital touchpoints. Ensure field teams are enabled to position and deliver the offering effectively.
Customer and Market Insights:
Leverage data customer feedback and field insights to identify gaps and new opportunities. Refine the offering over time based on impact adoption happiness and business performance.
Portfolio and Roadmap Management:
Own the Ultimate Success roadmapprioritizing development of service elements internal tooling and go-to-market assets. Balance customer experience improvements with business scalability technical feasibility and operational efficiency.
Service Delivery Optimization:
Collaborate with operations and tooling teams to enhance delivery consistency streamline internal workflows and promote operational excellence across thousands of accounts. Develop critical metrics and dashboards to measure success and pinpoint areas of friction.
Whats Needed to Succeed
Experience:
6 years of product management service design or go-to-market experience in enterprise software consulting or customer success. Experience with subscription-based services or customer lifecycle programs is highly preferred.
Customer-Centric Approach:
Strong empathy for customer needs with a proven ability to translate those into scalable repeatable services. Familiarity with success models enterprise services and digital transformation journeys.
Strategic and Analytical Thinking:
Ability to synthesize insights from customer conversations operational data and business metrics to craft the product roadmap. Comfort with ambiguity and a drive to simplify complexity.
Execution and Collaboration:
Demonstrated capability to lead cross-functional projects with clarity and purpose. Strong ability to collaborate effectively with technical field and executive collaborators. Capacity to excel in a fast-paced matrixed setting.
Excellent Communication:
Able to clearly articulate value rally teams around a shared vision and present to both internal and external audiences with executive polish.
Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $$273200 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Staff IC
Employment Type
Full-Time
