PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)
PennDOT - HDA3 A4 SC3 (Tier 1 Help Desk)
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1 Vacancy
Job Description
Title: Help Desk Analyst
Location: Harrisburg PA
Duration: Long Term
Interview: In-Person
Onsite
Job Description:
- 1 years previous IT Service Desk and/or Call Center experience required
- Experience with call tracking and ticketing software
- Attentive to details and ability to be resourceful (using supplied documentation)
- Ability to support users with limited knowledge of computers software hardware and systems
- Above average communication skills and telephone manner.
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
- Experience with using and troubleshooting Office 365 within a network environment (permissions calendar sharing delegation)
- Excellent organizational skills
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Employment Type
Full-time
