Cerner HIM Analyst
Cerner HIM Analyst
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Job Description
Job Description: Level 3 ITIL Support Technician 3M 360 M*Modal Products
About the Role:
We are seeking an experienced and highly motivated Level 3 ITIL Support Technician to provide advanced application and infrastructure support for 3M 360 Encompass M*Modal dictation and transcription solutions and associated healthcare IT systems. The role requires deep technical expertise ITIL process familiarity and domain understanding of healthcare provider environments including medical coding transcription and HL7 interfaces.
This position supports HCLTech clients for Solventum formerly 3M Health Information Systems products and involves coordination with internal teams and product vendors to troubleshoot monitor and enhance critical applications.
Key Responsibilities:
Provide Level 3 support for 3M 360 Encompass M*Modal dictation systems and related healthcare applications.
Troubleshoot issues related to Windows Server OS Citrix IIS SQL Server HL7XML interfaces and network components.
Conduct server and application monitoring performance tuning and manage alertsescalations using monitoring tools e.g. SolarWinds Splunk.
- Resolve tickets end-to-end using ITSM platforms e.g. ServiceNow including root cause analysis documentation and timely communication.
- Participate in client calls for support implementation performance reviews and product upgrades.
- Represent HCLTech and the client in communications with vendors and internal stakeholders.
- Collaborate with cross-functional teams on projects documentation and knowledge transfer.
- Maintain SLAs support ITIL-aligned Incident Request and Change Management processes.
- Assist with user provisioning access issues server patching and application upgrades.
- Generate technical reports and support operational team workflows.
- Ensure adherence to security privacy and compliance standards e.g. HIPAA when handling sensitive healthcare data.
- Follow organizational protocols for handling Protected Health Information (PHI).
- Document recurring issues SOPs and knowledge base articles to support efficient troubleshooting and onboarding.
- Provide after-hours and on-call support as required.
- Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders.
Qualifications
Basic Qualifications:
- Bachelors Degree or higher from an accredited institution.
- Minimum 5 years of experience in technical or application support.
- At least 3 years of experience in Database Administration (MS SQL preferred).
- At least 3 years of experience in Networking and Server Administration.
Key Competencies and Domain Knowledge:
- Strong experience with CitrixTerminal Services IIS Windows Server Active Directory and SQL Server.
- Working knowledge of healthcare software medical coding transcription and dictation systems.
- Familiarity with HL7 messaging standards and clinical documentation workflows.
- Experience with 3M HIS product suite especially 360 Encompass and M*Modal.
- Proven analytical problem-solving and communication skills.
- Ability to work independently and within a team in a fast-paced environment.
Work Conditions.
- Will require flexible working hours including after-hours and on-call support.
- Must adhere to HCL corporate quality standards policies and procedures.
About the Role:
We are seeking an experienced and highly motivated Level 3 ITIL Support Technician to provide advanced application and infrastructure support for 3M 360 Encompass M*Modal dictation and transcription solutions and associated healthcare IT systems. The role requires deep technical expertise ITIL process familiarity and domain understanding of healthcare provider environments including medical coding transcription and HL7 interfaces.
This position supports HCLTech clients for Solventum formerly 3M Health Information Systems products and involves coordination with internal teams and product vendors to troubleshoot monitor and enhance critical applications.
Key Responsibilities:
Provide Level 3 support for 3M 360 Encompass M*Modal dictation systems and related healthcare applications.
Troubleshoot issues related to Windows Server OS Citrix IIS SQL Server HL7XML interfaces and network components.
Conduct server and application monitoring performance tuning and manage alertsescalations using monitoring tools e.g. SolarWinds Splunk.
- Resolve tickets end-to-end using ITSM platforms e.g. ServiceNow including root cause analysis documentation and timely communication.
- Participate in client calls for support implementation performance reviews and product upgrades.
- Represent HCLTech and the client in communications with vendors and internal stakeholders.
- Collaborate with cross-functional teams on projects documentation and knowledge transfer.
- Maintain SLAs support ITIL-aligned Incident Request and Change Management processes.
- Assist with user provisioning access issues server patching and application upgrades.
- Generate technical reports and support operational team workflows.
- Ensure adherence to security privacy and compliance standards e.g. HIPAA when handling sensitive healthcare data.
- Follow organizational protocols for handling Protected Health Information (PHI).
- Document recurring issues SOPs and knowledge base articles to support efficient troubleshooting and onboarding.
- Provide after-hours and on-call support as required.
- Demonstrated ability to communicate technical information effectively to both technical and non-technical stakeholders.
Qualifications
Basic Qualifications:
- Bachelors Degree or higher from an accredited institution.
- Minimum 5 years of experience in technical or application support.
- At least 3 years of experience in Database Administration (MS SQL preferred).
- At least 3 years of experience in Networking and Server Administration.
Key Competencies and Domain Knowledge:
- Strong experience with CitrixTerminal Services IIS Windows Server Active Directory and SQL Server.
- Working knowledge of healthcare software medical coding transcription and dictation systems.
- Familiarity with HL7 messaging standards and clinical documentation workflows.
- Experience with 3M HIS product suite especially 360 Encompass and M*Modal.
- Proven analytical problem-solving and communication skills.
- Ability to work independently and within a team in a fast-paced environment.
Work Conditions.
- Will require flexible working hours including after-hours and on-call support.
- Must adhere to HCL corporate quality standards policies and procedures.
Employment Type
Full-time
Key Skills
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