General Summary Of Duties:
- Always monitors all areas of the property identifying potential security and/or safety risks and reporting them to the appropriate individual or entity for proper resolution
- Ensure quality observations and investigations in the Surveillance Department on assigned shift
- Maintains a working knowledge of rules and regulations of the Gaming Commission and ensures strict adherence to same throughout the property.
- Protects casino assets and gaming integrity through the consistent thorough monitoring of all activities on property particularly on the gaming floor
- Assists with directing the flow of Surveillance Reports to the proper individuals per Surveillance Management always maintaining the highest level of confidentiality
- Ability to work as a team.
- Maintains world class service levels in the Surveillance Department.
- Create daily activity reports and prepares necessary reports for management.
- Coordinates with the Surveillance Management when Surveillance discovers a matter which needs further investigation or attention as appropriate.
- Observes documents video coverage and reports any unusual or suspicious activities on property.
- Regularly inspects the premises identifying potential safety or security hazards and reporting same to Surveillance Management for proper resolution.
- Held accountable for the accuracy and thoroughness of departmental records and reports.
- Conduct daily player evaluations and rating audits
- Identify document and find solutions for operational improvement opportunities
- Monitors and analyzes daily gaming activity
- Has experience with operational case studies
- Has knowledge of house advantage as it pertains to player reinvestment.
Qualifications :
Performance Requirements: (Knowledge skills and abilities)
- Ability to read and interpret documents such as policy and procedure manuals maintenance instructions and other related documents.
- Ability to analyze gaming statistics and investigate discrepancies thoroughly.
- Ability to write effective reports.
- Ability to view surveillance footage and find conclusive supporting video facts.
- Ability to respond to inquiries from Team Members or guests.
- Ability to communicate effectively in one-on-one small group and large group situations.
- Ability to read write and communicate verbally in English.
- Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals.
- Ability to compute rate ratio and percent and to interpret data from graphs.
- Ability to apply common sense reasoning to a variety of situations.
- Full Knowledge and understanding of company and department rules policies and procedures.
- Ability to watch and protect Craps Blackjack Roulette Baccarat and Specialty Games.
- Ability to complete thorough Player Evaluations on Craps Baccarat Roulette and Blackjack.
- Knowledge of Slot Advantage Play
- Experience working with BJ Survey and eConnect
- Works well in a team atmosphere.
- Must be able to effectively make decisions in the room
- Must be able to conduct larger scale gaming investigations
- Must be able to detect schemes cheating activity and advantage.
Remote Work :
No
Employment Type :
Full-time