Client Service Network Engineer (Remote in US)
Client Service Network Engineer (Remote in US)
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Salary Not Disclosed
1 Vacancy
Job Description
To help continue our rapid growth and solve our clients toughest problems we need an experienced Network Engineer to join our Service Delivery Team. If you love to solve problems and add value please consider what your typical days might look like
- Serve as an escalation point for Tier 3 System Administrators.
- Lead troubleshooting and decisive problem resolution for recovery of network functions from failure or degradation including switching routing telephony and telecom circuitry with both on premise infrastructure and public cloud where applicable.
- Diagnose resolve and document hardware and software network problems in a timely and accurate fashion.
- Perform root cause analysis to eliminate reoccurring incidents.
- Provide on-call support as needed.
- Work with clients to interpret clarify and implement change requests on network-related solutions.
- Interface with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively.
- Communicate with clients keeping them informed of progress and notifying them of impending changes or agreed outages.
- Provide technical assistance training and mentorship as needed to other technical resources including end-users and staff.
- Institute monitoring and alerting across all networks with automated and documented escalation procedures.
- Administer and maintain site infrastructure including network connectivity and Internet access.
- Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
- Monitor and identify network capacity and performance issues to maximize efficiency of company communication systems.
- Review customer operations for improving business process opportunities.
- Establish standards for LAN WAN and WLAN devices and associated connectivity.
- Configure and support physical and virtual network devices while maintaining accurate network documentation.
- Delivering assigned operational commitments to customers utilizing the entire customer team as necessary and as agreed upon with the Systems Administrator Manager.
Qualifications :
- 5 years of experience in routing switching and load balancing
- Bachelors degree in a relevant field or equivalent practical experience
- Technical Certifications such as CCNA CCNP BCNE NSE6 JNCIE ACDP etc. are highly desirable
- Expertise with network systems standards (LAN WAN MPLS SD-WAN) and protocols such as EIGRP BGP OSPF
- In-depth knowledge of network security including NGFW IPS IDS and VPNs
- Cloud Networking experience (Azure required AWS Google)
- Experience planning designing and deploying network architectures
- Proven ability in network capacity and performance planning and monitoring
- Thorough understanding of 802.11 principles
- Strong ability with end-user device connectivity
- In-depth knowledge of QoS and traffic shaping
- Knowledge of 802.1X implementation strategies
- Proven ability to analyze and solve network incidents
- Experience in executing medium-to-large-scale projects
- Excellent communication and client service skills both written and oral including a proven ability to create detailed technical documentation
- Strong analytical skills and a demonstrated ability to troubleshoot problems
- Must be legally authorized to work in the United States for any employer without sponsorship
Additional Information :
What you should know about us:
- We are humble hungry and smart. We solve big problems serve lots of clients and are entirely committed to delivering transformative outcomes.
- We are team players deeply dedicated to the mission of the organization and to helping everyone around us be successful.
- We compensate well rewarding performance that delivers positive outcomes for our clients and ensuring incentives are aligned to achieve our goals.
- Our leaders work hard serving as shining examples of what it means to live out our values. They are servant leaders helping their teams to be successful in all possible ways.
- We have a great benefits package including unlimited vacation significant 401k contributions and several opportunities to develop yourself.
- We pride ourselves in having the best talent in the industry and hope that youre up for the challenge!
What our team members say about us:
- I love our true empathy and concern for our clients its very rare and appreciated. It is a pleasure to be a part of an organization like this.
- I learn something new every single day and I feel like Im a part of building an organization that has legs. I appreciate that Im consistently humbled by the talent and caliber of our team.
- The culture of the company is amazing and the climate of my team is great. The benefits that employees are offered are better than competitors and the one-on-one presence that my team lead gives is extremely beneficial to me.
All qualified applicants will receive consideration for employment without regard to age color sex disability national origin race religion or veteran status.
Equal Opportunity Employer
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
