Area Manager- Permanent Full-Time - British Columbia

As the Area Manager you are the front runner of our growth mission responsible for opening new branches and expanding the network according to the leadership teams strategic plan. Youre responsible for providing leadership direction and support to Chit Chats managers  branch leads fleet fulfillment and increase customer accessibility within your region. You provide oversight of the branches and drop spots in your region to be in line with the business strategy and company culture to achieve organization goals. You plan and drive operations to ensure results are consistent with compliance policies and the overall strategic direction for the organization. You play a key role in protecting the bottom line by owning the hiring staffing and development and retention of talent in the branches in your purview. 

You report to the National Ops and Logistics Director and manage or oversee Branch Leads Fleet Warehouse Fulfillment Supplies as well as other initiatives assignments and projects Chit Chats vision and goals. You will also work or collaborate with Ops Product Owner Member Experience Client Success Compliance and Leadership to provide the support training and optimizations needed to align your region with Chit Chats vision and goals. You are the voice and ear for clients across your region reporting trends and feedback to management. You plan and drive operational excellence to ensure results are consistent with compliance policies and the overall strategic direction for the organization. 

Under the direction of the National Ops and Logistics Director the Area Manager is responsible for overseeing the day-to-day processes resource optimization and systems development related to warehouse sort and fulfillment process. Key tasks include implementing operations systems and directing personnel to create a lean process improvement. This position will oversee the main operation hub in your regional hub. The individual acts as the dedicated liaison between your warehouse team and all related Chit Chats departments.

We consider every regional warehouse to be a well-oiled machine that operates with a client-centric mentality. To deliver on our promise to clients we rely on exceptionally talented bright and committed people. This skilled multi-tasker will manage the receiving handling storing picking and packing activities of the warehouse ensuring that quality standards are met or exceeded. The Area Manager must achieve inventory accuracy coordinate order fulfillment and track shipping times for millions of product orders every year. The ideal candidate is exceptionally detail-oriented and able to manage multiple facets of warehouse operations simultaneously.

Responsibilities 

• Achieving business goals and revenue targets.

• Overseeing daily operations managing budgets and setting performance objectives.

• Recruiting training and supporting managers and staff in your region as well as conducting regular performance appraisals.

• Managing internal and external stakeholder relations and negotiating contracts as needed.

• Planning evaluating and optimizing operations to be efficient and cost-effective.

• Ensuring company standards and procedures are followed.

• Preparing and presenting monthly quarterly and annual statements analyses and reports of operations and finances.

• Dealing with and resolving escalated client issues incident reports and legal actions.

• Ensure optimal team health and performance in your region. Collaborate with your key stakeholders on hiring training onboarding and exit processes. Work closely to maintain high employee engagement retention performance and address staff-related concerns.

• Accountable for your team performance and staffing plan. Review and monitor the performance of individuals in your team. Provide coaching feedback and recognition in real-time through regular 1:1s quality assurance reviews and quarterly performance reviews. 

• Enforce compliance of maintenance upkeep cleanliness appearance and safety of all facilities in your region. Ensure all branches comply with health and safety standards labor laws and all company policies.

• Expenses/budget: Accountable for your regions  expenses following protocol and headcount. Oversee the inventory and sales of business supplies and shipping supplies returns.

• Lead and execute on branch network expansion strategic plan and make recommendations on how to improve the processes standardization and achieve consistent service levels and increase the sales volume with the help of operations excellence and sales teams.

• Cascade up/down communication: Complete daily check-in updates. Maintain open communication lines between leadership managers and teams to ensure alignment and timely delivery of goals projects and reports. 

• Generate and compile reports such as scheduling investigation and escalation logs shipment turnarounds for your region.

• Ensure that the warehouse operates at peak efficiency - with customer satisfaction the primary goal - by supervising organizing and training warehouse employees and establishing monitoring and managing operational goals

• Develop warehouse operations systems by determining product handling and storage requirements equipment utilization inventory gate processes and shipping methods

• Train and manage the warehouse team to solve day-to-day operational issues and reach short and long term performance goals

• Oversee daily operations while controlling and managing inventory and logistics

• Review and prepare workflows staffing requirements space allocations equipment layouts and action plans that meet company standards for productivity quality and client service

• Maintain a safe and healthy work environment by establishing and enforcing standards and procedures and by complying with legal regulations

• Take on extra tasks or projects based on organizational needs including driver backup.

Qualifications :

• Possesses and consistently displays all Chit Chats values and leads by example

• A positive role model and representative of the Chit Chats brand

• Experienced in coaching and developing people and teams

• Excel in a fast paced environment and demonstrate effective time management

• Proven ability to problem solve. Independent thinker who can plan for and respond quickly to unforeseen circumstances

• Proficient in standard business office software and able to compile and review reports to see trends and make recommendations. 

• Able to manage the implementation of strategies from leadership measure impact and recommend improvements to achieve collective objectives

• Excellent customer management oral and written communication skills

• Some travel within Canada is required regular travel within the region is required

• 2-5 Years relevant experience and educational background in Logistic Transportation SupplyChain Management Hub Operations

• Experience in dispatching resource optimization coordination and planning to meet client needs and reduce operational expenses

• Understanding of rules and regulations of cross-border shipping and ability to assist in resolving any issues that might arise in the process

• Strong interpersonal skills with a demonstrable ability to lead and manage staff from entry-level to management positions

• Excellent analytical problem solving planning and organizational skills and excel in a fast paced environment and demonstrate effective time management

• Ability to work independently and handle multiple projects in a dynamic fast-paced environment with shifting priorities

• Strong verbal and written communication skills and the ability to communicate clearlyeffectively and professionally.

• eam player who is willing to help develop the team processes and protocols

• Strong working knowledge of the Occupational Health And Safety Act

Education and Experience

• College or Bachelors degree in Business Administration and/or Transportation Logistics Supply Chain Management or a related field preferred.

• Minimum 5-7 years industry experience with at least 3 years in a management role.

Additional Information :

-Class 1 safety shoes required (green triangle patch).
-This is a Permanent Full-Time position.

We thank you for your application but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. As a federally regulated employer Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

Remote Work :

No

Employment Type :

Full-time