IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required)

Are you ready to take the next step in your IT career Were looking for a motivated and experienced service desk professional to take on a Team Leader role within our multilingual IT support team in Barcelona. Youll split your time between providing high-level IT support and guiding a team of Service Desk Engineers to deliver outstanding service.

Your Mission

As a Team Leader youll serve as a senior technical resource and informal coach to the team helping to ensure smooth operations across 500 sites in Europe. Youll act as a point of escalation support knowledge-sharing and collaborate with the Service Desk Manager on daily team coordination.

What Youll Do

• Provide expert-level 1st line IT support for users across Europe
• Troubleshoot a wide range of issues involving:

• Microsoft 365 (Outlook Teams OneDrive SharePoint)
• Windows 10/11
• Identity & Access Management
• Printing and patching (desktop/server)
• Application triage and routing

• Assist in prioritizing and distributing incoming tickets
• Act as a go-to point for complex issues or user escalations
• Support onboarding of new team members and drive knowledge sharing
• Contribute to improving documentation and internal processes
• Foster team engagement collaboration and continuous learning

Qualifications :

What You Bring

• Proven experience in a Service Desk or IT support role
• A strong customer service mindset and troubleshooting skills
• Fluency in English French and Spanish
• Confidence in guiding others and a natural ability to motivate teammates
• Excellent communication interpersonal and organizational skills
• A proactive flexible approach and commitment to service excellence

Nice to Have

• Experience with Windows Server Active Directory or networking.
• Familiarity with BMC Helix ticketing system
• ITIL Foundation certification.
• Knowledge of Azure SCCM or Intune.
• Experience supporting multicultural or distributed teams
   

Additional Information :

What can we offer you

• A competitive salary package including bonus and benefits;
• Extensive on-the-job coaching and training opportunities;
• A hybrid working setup; 
• Challenges within a multi-cultural and cross-regional team as part of the international and fast-growing Eurofins organization;
• A dynamic working environment with a good team spirit where personal development and growth are highly encouraged. 

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity! As an Equal Opportunity Employer the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 37 years Eurofins has grown from one laboratory in Nantes France to ca. 63000 staff across a decentralised and entrepreneurial network of more than 950 laboratories in over 1000 companies across 60 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2024 Eurofins generated total revenues of EUR 6.95 billion and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Full-time