Inside Sales Representative

Position Summary:

Milacron is looking for an Aftermarket Inside Sales Representative to join our team in Batavia Ohio location. The Inside Sales Representative role is responsible for developing comprehensive sales quotations tracking order progress intervening with customizers and internal organization on order issues working closely with the sales organization to determine order specifications and working with manufacturing or warehouse to set delivery dates and resolve issues.

Work Youll Do:

• Professionally handle a high volume of customer phone calls and emails as the primary point of contact
• Prepare accurate sales quotations enter orders process returns and track order progress
• Communicate with vendors to obtain pricing and technical product information
• Collaborate with the sales team and customers to relay confirmed ship dates and resolve issues
• Expedite orders and proactively resolve delays or order discrepancies
• Respond promptly and courteously to customer inquiries and complaints
• Partner with Aftermarket teams (Sales Service Technical Support Retrofit Auxiliaries) and other internal teams (buyers/planners engineering vendors) to ensure a seamless customer experience
• Normal Working Hours: 9AM 6PM EST
• Other duties as prescribed by management to support the team.

Team:

• This role will be part of the Aftermarket team and reports directly to a Service Business Manager. The Aftermarket team is responsible for supporting customers after the initial sale including handling sales of retrofit products managing communications addressing billing inquiries providing suggestions and delivering post-sale technical support services. The teams overall goal is to maintain strong customer relationships and ensure that customer claims are resolved fairly and in accordance with consumer laws.

Qualifications:

• High school diploma or equivalent
• 12 years of customer service or inside sales experience in a corporate environment
• Extensive knowledge of Windows (Excel Outlook and analytics)
• Ability to communicate with professionalism both internally and externally
• Strong verbal and written communication skills
• Strong organizational and time-management skills
• Ability to work in a fast-paced demanding environment
• Knowledge of export compliance and international trade regulations (e.g. EAR ITAR)
• Experience generating commercial documents
• Comfortable working across time zones and managing differing customer expectations

Preferred Qualifications:

• Experience using ERP or CRM systems (e.g. Salesforce SAP)
• Familiarity with technical or industrial products and part identification
• Ability to read and interpret basic technical drawings or specifications
• Strong problem-solving skills and a proactive approach to customer needs
• Bilingual in English and Spanish strong preference for Spanish-speaking candidates to support a broader customer base
• Familiarity with international shipping documentation and processes (e.g. commercial invoices packing lists INCOTERMS)

Physical Demands:

• To perform this job successfully the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical and Sensory demands are representative of an employee working in a fast-paced office environment. While performing the duties of this job the employee is regularly required to sit. The employee is frequently required use hands to finger handle or feel; reach with hands and arms; and talk or hear. Specific vision requirements are good general vision ability to distinguish between colors depth perception and ability to adjust focus.

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Who we are:

Milacron is a global leader in the manufacture distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems injection molding extrusion equipment. We maintain strong market positions across these products as well as leading positions in process control systems mold bases and components maintenance repair and operating (MRO) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individuals age race color sex religion national origin disability sexual orientation gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us at . In your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.