Police Dispatcher

Type of Appointment: Full Time Probationary

Job Classification:Police Dispatcher

Anticipated Hiring Range: $3680 - $5582 per month

Work Schedule:Compressed Work Week Including Nights Weekends & Holidays


THE DEPARTMENT:

The University Police Department is responsible for law enforcement physical security and emergency response at Cal Poly Pomona. The department is staffed by trained police officers professional civilian staff and auxiliary personnel and is operational 24 hours-a-day year-round. The peace officers of this department have statewide police authority and are vested with the same law enforcement powers and responsibilities as the municipal police or sheriffs departments in any California community. The department serves as first responder for a broad range of crisis issues on the campus including medical aid calls injuries and environmental emergencies. The department is responsible for all crime reports and investigations on campus (except homicides and missing juveniles per the Kristin Smart Act). The department responds to over 10000 calls for service annually and offers a wide range of programs and services. Key aspects of the department are emergency communications and dispatch patrol and emergency call response investigations and emergency preparedness.

DUTIES AND RESPONSIBILITIES:

Dispatch

• Answers and screens incoming calls to the police department which involves conversing with crime victims witnesses and members of the public to elicit and record pertinent information; operates police department and other emergency communications equipment to dispatch officers and other personnel to calls for service critical incidents and emergencies; summarizes information for broadcasting using clear concise and appropriate language in an organized complete and accurate manner
• Monitors coordinates and accurately updates status information regarding field units and incidents; enters and retrieves data for police reports activity logs and criminal information; utilizes automated dispatch and law enforcement systems and databases to enter research and retrieve information (e.g. vehicle criminal history driver license wants and warrants stolen property gun and other various specialized data bases) as well as reference materials (e.g. codes wanted lists directories manuals etc.)
• Monitors and operates on-campus security cameras fire burglary and intrusion alarm systems to identify issues or problems crimes in progress coordinate officer response and assist with investigations
• Determines appropriate personnel and resources to dispatch to incidents; operates the 911 telephone system and serves as the primary answer point
• Maintains proficient knowledge of campus geography and surrounding areas; coordinates emergency responses including performing emergency dispatch duties dispatching fire and emergency medical response and providing pre-arrival patient care instructions as appropriate. Contacts external agencies to request or share information as directed. Disseminates notifications to university administration and community. Provides dispatching services and support to other public safety units as assigned.

Receiving Calls

• Receives calls obtaining complete accurate and appropriate information from calling party; communicates effectively with callers from a varied and diverse population which may include emotionally upset abusive nuisance hearing impaired (TDD) intoxicated mentally unstable suicidal speech-impaired children and the elderly
• Evaluates and properly classifies initial complaint/request determining what further action is necessary
• Determines appropriate response/dispatch priority for complaints and requests; determines appropriate agency or referral for complaints and requests
• Summarizes incidents descriptions and other information obtained from callers using appropriate police code and correct clear concise and appropriate language in an organized complete and accurate manner.

Support

• Keeps Watch Commander informed of the current status of calls or incidents resource needs and reduced staffing levels.
• Provides administrative support to the department other units and organizations on campus property to include Parking and Transportation Services I-Poly Southern California Edison Red Cross Innovation Village Cal Poly Pomona Foundation and Housing and Associated Students Inc. etc.
• Performs other classification related duties as assigned.

QUALIFICATIONS:

• High School Diploma/GED - A high school diploma or equivalent
• Incumbents must have completed or be able to attend and successfully complete the Police Officers Standards and Training (P.O.S.T.) Dispatcher Course. Incumbents who upon hire do not possess a P.O.S.T. Dispatcher Certificate also will be required to pass a written test related to essential dispatching skills.
• One year of verifiable experience using a switchboard and two-way radio communication system in a law enforcement or comparable agency within the last ten years
• Ability to effectively use a phonetic alphabet speak clearly and concisely follow oral and written instructions transfer information accurately handle a wide range of interpersonal interactions effectively and learn the use of applicable automated dispatch and law enforcement systems and databases.
• Must successfully pass supplemental Police Officers Standards and Training (P.O.S.T.) requirements for dispatchers such as background check physical and psychological examinations drug testing and related requirements.
• Working knowledge of legal codes requirements procedures and techniques for receiving complaints and calls for service and for dispatching and communicating with campus officers in the field.
• Ability to effectively converse using police radio systems. Working knowledge of public safety-related agencies and the respective communication protocols.
• Achievement of the P.O.S.T. Dispatcher certificate. Working knowledge of and ability to use applicable computerized and automated dispatch and law enforcement systems and databases to enter research and retrieve data as necessary.
• Ability to independently respond and act quickly accurately evaluate information and situations and make appropriate decisions in routine non-routine and emergency situations.
• Working knowledge of geographical layout and ability to read maps and floor plans to provide directions to officers in the field.
• Ability to accurately interpret written policies follow oral and written instructions and transfer information.
• Ability to provide clear and concise verbal directions quickly and accurately. Ability to present and summarize information in a variety of written formats using clear and concise language.
• Ability to establish and maintain effective working relationships interact with all members of the campus community and general public and maintain composure in highly stressful situations or when dealing with difficult individuals.
• Ability to maintain the confidentiality of sensitive information.

PREFERRED QUALIFICATIONS:

• Expertise in RIMS or similar specialized law enforcement software
• Familiarity with Radionics Continental or similar alarm systems
• Knowledge of CLETS system
• Familiarity with campus or other organizations Emergency Plan
• Knowledge of database management.

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSUs mission is to prepare educated responsible individuals to contribute to Californias schools economy culture and future. As an agency of the State of California the CSUs business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information go to theCalifornia State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature gravity and recency of the conviction the candidates conduct performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information go to theCalifornia State University Background Check Policy.

CSU Classification Salary Range

This position is part of the CSUEU bargaining unit 7. The CSU Classification Standards for this position are located on theCSU Classification Standards website. The CSU Salary Schedule is located on theCSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $3680 and maximum $6609 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information go theI-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Drivers license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points if their license is Class C or 4. Not have more than 5 DMV Points if their license is Class A B or C with endorsements. For more information go to theAuthorized University Driver Policy.

Conflict of Interest

This position is a designated position in the California State Universitys Conflict of Interest Code. The successful candidate accepting this position is required to file financial interest disclosure forms subject to state regulations. For more information go to theConflict of Interest policy.

Child Abuse/Neglect Reporting Act (CANRA)

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Read more at theCalifornia Child Abuse and Neglect Reporting Act policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) Cal Poly Pomonas Annual Security Report and Annual Fire Safety Report are available for viewing at theCal Poly Pomonas Annual Security ReportandCal Poly Pomonas Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. For more information see thePay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at. For more information go toEmployment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

Other Notices

For other important employment notices we invite you to visitCal Poly Pomonas Employment Noticesweb page.