Manager, Workforce Management & Operations Analytics
Manager, Workforce Management & Operations Analytics
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Salary Not Disclosed
1 Vacancy
Job Description
At GameStop we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games electronics and gaming merchandise we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of whats possible. Whether youre a hardcore gamer or just starting out weve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
GameStop is looking for a Manager Workforce Management & Operations Analytics to join our evolving organization.
This position sits onsite 5 days a week in Grapevine TX.
Responsibilities
- Serve as thought leader for analytics within the operations team and provide support and effective communications to the field designed to educate and raise business/financial acumen
- Manage weekly volume and labor forecasts including planning support for tasks events and general traffic in the stores
- Assists in the development of business integration and financial models; Develop & deliver thorough executive-level presentations on analysis
- Identify business trends and assess their potential impact relating to labor
- Monitor adherence to field labor budget and course correct as necessary to maintain approved EPS results
- Act as the Store Operations business partner for the implementation and management of Time and Attendance systems
- Participate in a thorough review of WFM applications and assist in value assessments and selection
- Recommend and implement alternative solutions to issues arising to business changes
- Develop and apply the methodology for determining optimal staffing levels (headcount) for all stores
- Anticipate future labor spend by creating a detailed forecast for upcoming time periods.
- Coordinate with Human Resources and field partners to ensure compliance with all state and federal workplace regulations
- Consistently review current processes define opportunities and develop improvements
- Conduct regular time studies to ensure that labor standards are current and evaluate the labor impact of new procedures
- Manage Workforce Planning team members; provide training coaching and corrective action as needed
- Perform other duties or tasks as needed
- Responsible for adhering consistently to all employment policies as stated in the employee handbook provided or as provided by his or her supervisor
- Model the high level of customer service expected of all GameStop associates including but not limited to responding to voice mails and emails within organizationally defined timeframes completing projects as committed responding to others feedback appropriately and making optimal use of organizationally limited resources by aiding other functional teams when appropriate
- Model team commitment by adhering to the teams expectations and guidelines; fulfilling team responsibilities; and demonstrating personal commitment to the team by being cooperative collaborative and flexible
Qualifications
- 5 or more years of related experience required
- Accredited Bachelors degree in finance business mathematics or a related field of study required; at least two years of additional related work experience may be considered in substitution
- At least 3 years of experience in a multi-unit retail environment required finance or business analysis experience preferred
- At least 5 years of experience in a retail environment required workforce management/payroll budgeting experience preferred
- Proficient ability to communicate effectively with others using spoken and written English
- Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization
- Proficient relationship-building skills including the capacity to predict and manage behavior build and leverage cross-functional partnerships within and outside of the organization and leverage influential leadership
- Proficient in using Windows-based business computers and Microsoft Office applications especially Outlook Word Teams and PowerPoint.
- Expert-level skills in Microsoft Excel capable of utilizing advanced functions pivot tables and macros for complex data analysis.
- Skilled in crafting and interpreting SQL queries to extract manipulate and analyze large datasets from multiple sources.
- Experience with leading timekeeping and scheduling programs.
- Knowledge of financial acumen to effectively communicate with leadership and cross functional partners.
- Experienced in developing and managing detailed dashboards and reports in Power BI providing visual representations of key performance indicators to facilitate data-driven decisions.
- Adept at creating and maintaining sophisticated Excel models to assess workforce data and generate actionable insights.
- Capable of conducting ad hoc analyses to detect trends and derive actionable insights and presenting these findings and recommendations to operations leadership in a clear compelling manner.
- Proficient project planning skills including the ability to organize prioritize and control job responsibilities to meet deadlines in an environment with overlapping and potentially conflicting priorities
- Demonstrated capacity for gathering/scrutinizing data to identify issues opportunities patterns and sustainable business solutions
- Ability to effectively coach develop retain train hire and discipline others to produce a successful team
- Consistently demonstrates a commitment to GameStop policies and procedures including but not limited to attendance confidentiality conflict of interest and ethical responsibilities
Full-time store positions at GameStop are also eligible to participate in incentive programs health benefits paid time off 401 (k) employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Required Experience:
Manager
Employment Type
Full-Time
