Retail Information Analyst I

Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Salem MA offices.

Responsible for providing analytical and information support concerning sales and operational performance for the branch network and Business Banking group. Responsible for the design and execution of daily weekly monthly and ad hoc reports in support of all sales and operations functions across the Division. Prepares and delivers recommendations regarding reporting design and proposed changes to divisional leadership and then develops and tests the mechanisms to execute them. Acts as a back-up resource for all critical functions performed by the Senior Retail Informational Analyst. Responsible for elements of branch operational support that may involve such things as updating recorded procedures communicating procedural changes monitoring critical branch operations performance and conducting various clerical functions for the division.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following however other duties may be assigned as necessary:

With a required proficiency in the banks core systems and a solid understanding of related data and database methodology generates analyzes validates and distributes all routine sales and operations reports for the Retail and Business Banking (BB) Divisions.
Designs tests and generates ad hoc reports as requested by divisional leadership.
Prepares and delivers recommendations for revisions to existing report design and related processes in support of changes to corporate or divisional strategies and business initiatives.
Acts as a back-up to the Senior Retail Information Analyst for all critical functions. Among them are the calculation of quarterly and annual incentive payments related to the divisions primary incentive plans and the overall administration of the corporate cross-divisional referral program. Able to periodically prepare mid-cycle projections of the same incentives as requested by management.
In collaboration with Management responsible for the ongoing updating and maintenance of Retails online procedural manuals and the communicating of procedural changes to those impacted.
Monitors branch performance in areas of operational assurance and generates and distributes related reports and narratives. Assists in documenting the results of branch audits and any other interim branch partnership visits conducted by the Operations Coordinator. May participate in and assist with the performing of such audits and visits.
Performs administrative and clerical tasks in support of the divisions broader operations which may include but not be limited to review preparation and submission of approved invoices for payment.
As the Divisions administrator for the National Mortgage Licensing System (NMLS) is responsible for ensuring that the Retail employees required to be registered with the NMLS are in fact registered and that those registrations are renewed annually. Manages all related communications and coordination with the NMLS monitors required training registrations and processes payment of fees to the NMLS to ensure compliance.
Utilizing the banks CRM tool monitor and analyze sales and service activities both within the Division and inter-divisionally with respect referral and cross-sales activities

PROBLEM SOLVING & DECISION MAKING:

This position is integral to the Retail Banking Services Divisions success in that senior management heavily relies upon the data analyzed and provided specifically information that is gathered for routine reporting and the calculation of incentive compensation.
The individual in this position has the authority to make his/her own determination on the design of divisional reports and the approach to be used in analysis of the data used in those reports. S/he meets often with the Senior Information Analyst Operations Coordinator and other members of the management team to discuss approach and results but is relied upon to have the requisite knowledge to understand objectives and analyze data in a methodical and logical fashion to ensure it can be easily consumed by leadership and end users

COMPETENCIES:

Ability to work independently self-motivated strong analytical skills ability to learn quickly and retain information excellent customer service and communication skills.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee frequently is required to stand walk sit use hands to finger handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance stoop kneel crouch or crawl taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Benefits/Incentives: Health Insurance Dental Vision Flexible Spending Account Health Savings Account 401k Matching Tuition Reimbursement Employee Referral Program Summer Family Outing Annual Holiday Reception and more

Salary Range: Competitive Base

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Required Experience:

IC