Visitor Experience Coordinator
Visitor Experience Coordinator
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Job Description
Visitor Experience Coordinator
The Opportunity
Visitor Relations is seeking a highly organized and service-oriented Visitor Experience Coordinator (VEC) to join our team. This role will help create welcoming and memorable experiences for prospective students and their families. As a key member of the Visitor Relations team the VEC supports the daily operations of the Martin Y. Tang Welcome Center. In addition the VEC helps oversee a large and enthusiastic student staff and supports a variety of high-impact campus events. This is an exciting opportunity for a skilled coordinator who thrives in a service-oriented environment and enjoys mentoring students managing logistics and representing Cornell with pride.
Key Responsibilities:
Student Staff Coordination
Support the Assistant Director in training mentoring and coordinating a team of 80 student employees who serve as campus ambassadors tour guides and front-line support staff.
Help identify staffing needs and create a complex weekly work schedule to ensure smooth coverage of tours information desks and call center responsibilities.
Assist with the recruitment and hiring process of student staff each year.
Campus Visit & Event Support
Work closely with the Assistant Director to plan and support daily campus visits for prospective students and families.
Partner with departments across campus to coordinate student staffing for major events such as Orientation Reunion and Commencement.
Facilities & Administrative Oversight
Serve as the Facilities and Telecom Coordinator for the Martin Y. Tang Welcome Center.
Provide back-up administrative support for reception and call center operations.
Manage inventory of office supplies campus materials and visitor brochures.
This is a full-time (39 hours/week) endowed position that is based in Ithaca NY and fully on-site. Work hours are 8am-4:30pm Monday through Friday with some evening and weekend hours required to support Visitor Relations events and functions.
About the Division of University Relations
The Division of University Relations represents an integrated approach to Communications (Brand News Media Relations and Strategic Communications) and Government Relations (Community State and Federal). Visitor Relations within the Division of University Relations serves as the primary source of information and visitor services for Cornell University students faculty staff and visitors.
What We Need
We are seeking a team member who is self-motivated adaptable and open to working with people from various backgrounds. Additionally you will have:
An Associates degree and 2 to 4 years of relevant experience or equivalent combination of education and experience.
Quality written and verbal communications skills excellent phone skills ability to be flexible and work under pressure and solid internet/computer skills.
Ability to work in teams demonstrated by cooperation respect and flexibility with other coworkers.
Ability to advocate for individuals from a broad range of backgrounds.
A professional demeanor and excellent communication and customer service skills are required in dealing with clientele and student employees.
Strong organizational skills and the ability to manage multiple competing priorities while maintaining accuracy. Attention to detail.
Ability to handle confidential information with the utmost discretion.
Proficiency with Mac Filemaker Excel: must be willing to learn new systems as necessary to carry out job responsibilities.
If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role to include:
Experience in higher education light research experience understanding or some proficiency of social media and have some technological working with students and/or providing customer service.
A cover letter and resume are required for further consideration for this position.
Rewards and Benefits
This position is based in Ithaca New York and is fully on-site.
Cornell receives national recognition as an award-winning workplace for our health wellbeing sustainability and diversity initiatives.
Our benefits programs include comprehensive health care options generous retirement contributions access to wellness programs and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits Working at Cornell.
Our leave provisions include health and personal leave three weeks of vacation and 13 holidays: Martin Luther King Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving and the day after and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off Working at Cornell
Cornells impressive educational benefits include tuition-free Extramural Study and Employee Degree Program tuition aid for external education and Cornell Childrens Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits Working at Cornell
Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards Working at Cornell.
Visa Sponsorship is not available for this position.
University Job Title:
Administrative Asst IVJob Family:
AdministrationLevel:
DPay Rate Type:
HourlyPay Range:
$26.41 - $30.69Remote Option Availability:
OnsiteCompany:
EndowedContact Name:
Jamie DossJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
To learn more about Cornells non-union staff job titles and pay ranges see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornells union wages see Union Pay Rates.
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For general questions about the position or the application process please contact the Recruiter listed in the job posting or email .
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EEO Statement:
Cornellwelcomes students faculty and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities to further the founding principle of ... any person ... any study. No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving but not limited to such factors as race ethnic or national origin citizenship and immigration status color sex pregnancy or pregnancy-related conditions age creed religion actual or perceived disability (including persons associated with such a person) arrest and/or conviction record military or veteran status sexual orientation gender expression and/or identity an individuals genetic information domestic violence victim status familial status marital status or any other characteristic protected by applicable federal state or local law.
Cornell University embraces diversity in its workforce and seeksjob candidates who will contribute to a climate that supports students faculty and staff of all identities and backgrounds. Wehire based on merit andencourage people from historically underrepresented and/or marginalized identities to with federal law Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Required Experience:
IC
Employment Type
Full-Time
