Veterinary Department Coordinator - Bone and Joint
Veterinary Department Coordinator - Bone and Joint
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Salary Not Disclosed
1 Vacancy
Job Description
Description
The Bone and Joint Coordinator plays a vital role in the efficient operation of the Bone and Joint Department. This position is responsible for managing appointment scheduling ensuring that all necessary documentation is prepared and available for patient visits and providing exceptional customer service through effective communication with clients and healthcare providers.
- Appointment Management: Confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
-Record Preparation: Verify that all necessary medical records referral documents and pertinent information are attached for each upcoming appointment facilitating a seamless patient experience.
- Phone Communication: Serve as the primary point of contact for incoming calls directed to the Bone and Joint Department via the phone tree system. Respond promptly and professionally to inquiries from patients providers and other stakeholders.
- Voicemail Management: Regularly check departmental voicemails and return calls in a timely manner ensuring that patient concerns are addressed and resolved efficiently.
- Participate in weekly meetings with the Department to review and strategize in streamlining departmental performance and improving workplace culture.
- Demonstrate authenticity in all interactions building rapport with clients and colleagues.
- Actively listen to client needs and concerns ensuring a tailored approach to service delivery.
- Partner with thedoctor assistants with appointment and surgery scheduling.
- Provide support to ACCESSLA to promote hospital-wide success.
- Inspire the departments client care staff to ensure high-quality performance and efficient workflow aligned with departmental and hospital-wide goals.
- Strong communication and interpersonal skills.
- Proficiency in office software and scheduling systems.
- Excellent organizational abilities and attention to detail.
- Experience in a healthcare setting is preferred but not .
- Proficiency in standard office software and tools.
- Willingness to respond positively to requests from staff and work effectively with others
- Availability weekends as.
- Ability to multi-task and work on several different projects simultaneously
- Great work ethic and thrives in a fast-paced environment;
- Self-starter who is able to work with and without direct supervision.
Compensation: $20/hr - $24/hr dependent upon experience.
Required Experience:
IC
Employment Type
Full-Time
