Senior Solution Architect (CRM)
Senior Solution Architect (CRM)
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$ 151000 - 151000
1 Vacancy
Job Description
JourneyTeam is hiring for a Senior Solution Architect to join our CRM practice! As a Solution Architect on the CRM team you will play a pivotal role in designing and delivering scalable high-impact solutions using Microsoft Dynamics 365 and the Power Platform. Youll collaborate with cross-functional teams lead client engagements and ensure that our solutions align with both business goals and technical best practices.
About JourneyTeam:
At JourneyTeam our customers are at the center of everything we do. Our purpose as a company is to help others effectively use technology to create a positive lasting impact on the world. With 30 years of technology experience we are 100% focused on delivering Microsoft business applications and technologies that empower organizations to reach new heights of business success. We deeply understand the transformative value of Microsoft solutions and are dedicated to helping our customers unlock their full potential. Our experienced team specializes in driving success across Dynamics 365 Microsoft 365 AI and Copilot Azure modern data solutionsall leveraging Microsofts comprehensive security platform.
Key Responsibilities
- Lead enterprise CRM solution architecture from presales through delivery aligning business goals with scalable technical strategies.
- Engage early in the customer journey to shape solution vision define business outcomes and contribute to proposals and estimates.
- Architect and oversee complex multi-system integrations and cross-cloud solutions that span Dynamics 365 Power Platform Azure and third-party systems.
- Serve as a trusted advisor to executive stakeholders facilitating strategic discussions and presenting solution roadmaps with clarity and confidence.
- Guide requirement gathering and translate business needs into actionable user stories and solution designs.
- Balance configuration vs. customization decisions with a focus on maintainability performance and long-term value.
- Champion best practices in governance security and change management across the solution lifecycle.
- Mentor and coach other architects consultants and developersfostering a culture of continuous learning and technical excellence.
- Stay ahead of Microsoft roadmap developments and industry trends and influence internal platform strategy accordingly.
- Collaborate with delivery leadership to ensure project success risk mitigation and client satisfaction.
Qualifications:
- 810 years of experience in solution architecture with a strong focus on Dynamics 365 Customer Engagement (CRM) and Power Platform.
- Proven track record of leading enterprise-scale implementations across Sales Customer Service Field Service Marketing and Project Operations.
- Deep understanding of Power Platform (Power Apps Power Automate Power BI Power Pages) and its role in extending CRM capabilities.
- Experience with enterprise integration patterns data architecture and API-based system connectivity.
- Strong grasp of Agile/Scrum methodologies and experience translating business requirements into Epics Features and User Stories.
- Demonstrated ability to lead presales engagements including discovery solution envisioning and proposal development.
- Excellent communication and stakeholder management skills including experience presenting to C-level audiences.
- Advanced knowledge of at least five of the following: Marketing Customer Service Project Operations Field Service Project Service Automation Power Apps Portals Power Automate Customer Insights Customer Voice Integration Architecture.
- Bachelors degree in Computer Science Information Systems or related fieldor equivalent experience.
- You embrace the JourneyTeam Values:
- A Caring Mindset
- Exceptional Performance
- Being OneTeam
- Making & Keeping Commitments
- Taking Ownership
- Effective Communication
- A Growth Mindset
What Success Looks Like After:
30 Days:
- Complete Project Lead Backlog Management and User Story Creation Training.
- Shadow other CRM Consultants/Architects on 2 projects to learn the implementation process and tasks required throughout our projects and assist as needed.
- Assignment to at least 1 project and contribute to design architecture and support tasks to begin hands-on learning of the system.
6 months:
- Fully involved in 3-4 assigned projects support efforts and be a contributing member of project teams and practice teams.
- Complete training on our Proven Process to ensure repeatable high-quality outcomes across diverse practices.
- Achieve an 75% customer engagement rate by the beginning of the six-month period.
1 Year:
- Continue to achieve an 75% customer engagement rate
- Certify in 3 Dynamics CRM and Power Platform certifications ( Service Functional Consultant Associate & Field Service Functional Consultant Associate).
- Depending on interest begin to learn and apply technical solutions to issues that may include writing reports performing integrations utilizing Power BI etc.
Compensation:
Base salary range of $124000 $151000 performance-based bonus program. Eligibility and payout are tied to individual contributions team performance and company success.
This is the established pay range for the Senior Solution Architect role on the CRM practice at JourneyTeam. Actual compensation is dependent on demonstrated skills relevant experience and alignment with the roles responsibilities. In general new employees can expect to start at the lower end of the range (with opportunity to grow and expand within the organization).
Benefits:
JourneyTeam offers a wide range of excellent benefits including comprehensive healthcare and dental coverage as well as a 401(k) with an approximate 4% employer matchwith immediate vesting. We offerflexible time off with employees averaging3.75 weeks per year and providepaid maternity and paternity leave.
Additional perks include amonthly phone stipend(or the option to join our corporate phone plan) and amonthly gym membership reimbursementof up to$200.
JourneyTeam is anEqual Opportunity Employer. This position is not open to C2C H1B sponsorships or third-party agencies.
This position is not open to C2C H1Bs or third-party agencies.
JOB CODE:
Required Experience:
Senior IC
Employment Type
Full-Time
