Branch Manager for Home Care Agency
Branch Manager for Home Care Agency
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Job Description
Come join a company where heart meets excellence. Overture Home Care is proud to be a leader in compassionate client-centered care in the DFW area. At our growing Dallas location were seeking a dedicated professional who leads with integrity empathy and a commitment to upholding our values of Patience Dignity and Discretion. If youre someone who inspires trust builds strong teams and believes in delivering exceptional care with grace and fairness wed love to meet you.
As Branch Manager you will oversee daily operations ensure compliance with all regulations support and lead a dynamic team and help ensure we provide the highest level of care to our clients. This role is ideal for someone with strong leadership abilities operational experience and a passion for making a difference.
Key Responsibilities:
1. Leadership & Staff Management
Supervise office and administrative personnel ensuring effective departmental operations.
Hire train and mentor staff to ensure high performance and team satisfaction.
Promote a supportive work environment aligned with Overtures mission.
Address staff concerns and resolve conflicts as needed.
2. Compliance & Regulatory Oversight
Maintain full compliance with state federal and industry regulations (including HIPAA).
Ensure secure and accurate maintenance of client and employee records.
Monitor changes in home care regulations and update internal policies accordingly.
3. Operational Efficiency
Manage daily office workflow to ensure smooth operations and client satisfaction.
Analyze and improve operational processes to enhance efficiency and reduce costs.
Run performance reports and communicate agency progress to leadership.
Coordinate with HR and Talent Acquisition to maintain proper staffing levels.
4. Emergency & Crisis Management
Respond quickly to client or caregiver emergencies ensuring seamless continuity of care.
Develop contingency staffing and emergency preparedness plans.
Act as liaison between caregivers clients families and medical professionals in critical situations.
Minimum Performance Standards:
- Proven experience in home care healthcare administration or operations.
- Deep understanding of relevant policies procedures and regulatory guidelines.
- Demonstrated ability to serve as a resource and mentor to staff.
- Strong interpersonal and communication skills with the ability to handle sensitive situations.
Qualifications:
- Education: High school diploma required; Associate degree preferred.
- Experience: Prior supervisory experience is required; geriatric care experience preferred.
- Ability to manage independently make sound decisions and maintain confidentiality.
- Must be in good standing with the federal government and not on any exclusion lists.
- Strong emotional resilience flexibility and ability to work with diverse populations.
- Frequent communication with staff clients and external partners.
Join a team that values compassion respect and professional excellence. If youre ready to take the next step in your leadership career and make a meaningful impact in the lives of others we want to hear from you! Apply today and help lead the future of home care at Overture!
Required Experience:
Manager
Employment Type
Full-Time
