IT Process Manager
IT Process Manager
Posted on :
22-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
As an IT Process Manager youll be responsible for the governance and continuous improvement of complex ITIL processes. You will support Service Managers in all IT Platform teams to enable them to drive increasing levels of excellence in service outcomes for their customers. Youll ensure the seamless execution of key IT processes uphold ITSM standards and drive strategic improvements to elevate process maturity. Collaborate with diverse stakeholders to align business objectives and optimize overall process performance.
Your day to day:
- Govern the execution of complex ITIL processes.
- Lead continuous improvement initiatives to optimize process workflows and performance.
- Ensure processes are aligned with business objectives adhering to ITIL best practices and internal policies.
- Oversee the end-to-end performance of assigned ITIL processes managing KPIs SLAs and overall process health.
- Conduct regular reviews and audits reporting key findings to senior management for further action.
- Liaise with cross-functional teams and business stakeholders to ensure smooth process operation and alignment with business needs.
- Manage process documentation ensuring all processes are well-documented and kept up to date.
- Conduct training for stakeholders to improve their understanding of the processes and ensure process adherence.
- Collaborate with vendors on tools supporting process workflows ensuring optimal functionality and efficiency.
- Oversee enhancements and upgrades to process tools based on business needs.
Who were looking for.
- Bachelors degree in IT Business or related field. ITIL certification required.
- 8 years of experience managing complex ITIL processes with a focus on governance and optimization.
- Strong track record of leading process improvements and engaging with senior stakeholders.
- Advanced knowledge of ITIL frameworks particularly in managing and optimizing complex service processes.
- Strong analytical and communication skills especially for reporting process performance to leadership.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity. In case you need further information just send us a message at and well be happy to assist!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 37 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate team-oriented workplace. If you are a customer-centric person with a get it done attitude come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn Facebookand Instagramwhere we regularly post insights from our colleagues.
We want to inform you that there are currently scams targeting job seekers by falsely using our companys name Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused.
Please remember that legitimate job offers from Stefanini will always come through official channels including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information please disregard them.
If you suspect youve been targeted please contact us immediately at for verification.
Key Points to Remember:
Legitimate job offers only follow interviews conducted with our hiring managers or clients.
We will never ask for payment at any stage of the recruitment process.
Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.
#LI-HYBRID
Required Experience:
Manager
Employment Type
Contract
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
