BPO MIS - Real Time Analyst
BPO MIS - Real Time Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
**About the Job: Process Specialist - MIS/RTA (Clark) Onsite**
**Benefits:**
- HMO coverage for the employee and two dependents starting Day 1.
- Quarterly performance bonuses.
- Excellent opportunities for career growth.
- 15% night shift differential.
- 24 annual leave days.
Requirements:**
- Bachelors degree in any field.
- At least 3 years of experience in MIS/RTA preferably within BPO or shared services environments.
- Exposure to scheduling capacity planning forecasting and reporting.
- Proficiency with MIS scheduling tools such as Power BI VBA macros and Excel.
- Strong proficiency in MS Office tools especially Excel.
- Flexibility to work in rotating shifts.
- Willingness to work on-site in Clark.
- Able to start immediately.
**Responsibilities:**
- Ensure the workforce of business partners is optimally staffed by developing forecast and staffing models providing analytical support for business initiatives and market conditions and offering recommendations to aid decision-making.
- Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities.
- Build effective relationships with business partners by proactively communicating trends or concerns and supporting recommendations with data.
- Collaborate with business partners to identify upcoming initiatives or changes that could impact volume or staffing; analyze how changes in business drivers will influence staffing requirements.
- Create volume forecasts for inbound contact center or processing departments; update and maintain forecasting models using both standard and advanced statistical techniques.
- Regularly evaluate staffing drivers such as volume handle time shrinkage and occupancy against plans; inform relevant stakeholders and suggest corrective actions as needed.
Employment Type
Full Time
