Housekeeping Assistant
Housekeeping Assistant
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1 Vacancy
Job Description
Applying for this post
To apply for this post please complete the online application process on our website: Data from your diversity monitoring form will not be shared with the recruitment panel.
*we accept other forms of submission including video and audio recordings.
The Rep is a Disability Confident Employer. If you would like to apply under this scheme please selection this option on our application portal.
The Rep supports and encourages applications from refugees seeking asylum in the United Kingdom. We will guarantee an interview to any refugee if they meet the minimum criteria for the job vacancy and has the legal right to work in the UK. If you would like to apply under this scheme please select this option on our application portal.
We want you to feel comfortable and prepared for your interview so that you are able to show case all your brilliant skills and experience. For those with access needs we are able to offer numerous adjustments including: sending out questions in advance allowing more time for tasks or applications re-wording questions providing a BSL interpreter or whatever else you might need. Dont be afraid to talk to us at emailprotected
Deadline for applications: Monday 4th August at midday
Interviews will be held at the Rep on Wednesday 13th and Thursday 14th August.
Guidance
Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.
In line with GDPR your application will be retained securely for 6 months before being destroyed if you are unsuccessful.
Vacancies will generally close by the deadline however we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.
Background
Established in 1913 The Rep has an unparalleled history as a pioneering repertory theatre and the launch-pad for some of the most exciting talent in UK theatre both past and present. Today it is a producing powerhouse with three auditoria - The House 816 seats; The Studio 292 seats; The Door 133 seats - as well as extensive on-site production facilities: set building scenic art wardrobe props workshop lighting sound/AV stage and stage management.
Producing theatre is the core of The Reps mission and it creates up to ten productions a year of varying sizes across its stages. Many are made in co-production with other theatres and commercial producers and all Rep-led productions are built in house. Alongside in house productions the theatre presents a programme of visiting productions. The theatre also has an impressive creative learning and talent development programme delivering opportunities for thousands of young people every year.
Role Summary
The Housekeeping Assistant role has responsibility for ensuring both our front and back of house areas and auditorium are cleaned to a highly professional standard and in line with all regulations. You will play an integral part in providing a first class experience for all our visitors and colleagues who use The Rep facilities.
We are recruiting for two positions:
- Position 1 - 18 hours per week (06:30-09:30 Monday Saturday). Involves working as part of the team readying our building for the days activities.
- Position 2 - 18 hours per week (15:30-21:30 x 3 days per week ). Involves working alongside the customer service team looking after our public spaces during performances
Main Duties and Responsibilities
- To provide excellent customer service to customers and visitors to the Rep often meeting visitors and audience members are part of your daily job
- To provide a clean tidy and welcoming environment for customers visitors and staff
- To maintain the building and its facilities to a high standard at all times
- Ensure a safe working environment is maintained at all times with particular regard to the health safety and welfare of you and others.
- Check tidy and clean all areas in the backstage auditorium and front of house as allocated within the rota.
- Undertake any specific or seasonal cleaning as required.
- Remove all rubbish to the designated areas.
- Ensure all supplies of hygiene products remain topped up.
- Report any specific cleaning requirements or incidents
- Communicate and assist as necessary with all other key personnel within The Rep teams to ensure a clean and tidy environment
- Assist with meeting room set up including ensuring rooms are tidy and set up as required
- Any other reasonable duties required
GeneralResponsibilities
Adhere to and implement the guidelines procedures and policies of the company as detailed in the staff policies.
- Adhere to and implement the guidelines procedures and policies of the company as detailed in the staff policies (available from the staff handbook).
- Play a role in the life of the company and work across departments to develop a positive and engaged organisational culture including playing active and positive roles in staff forums/committees.
- Complete all mandatory e-learning and training
- Be aware of and comply with rules and legislation pertaining to Health & Safety at work and abide by the procedures set out in the Health & Safety Policy.
- Take ownership for the safety of the working environment for your teams by being fully complaint with the Health and Safety policies rules and training for yourself and your team members including casual and freelancer staff.
- Be aware of and comply with rules and legislation pertaining to data security and GDPR at work and abide by the procedures set out in the Data Protection Policy.
- All staff are expected to demonstrate an understanding of and adherence to our safeguarding policy including a duty to report any issues of concern.
Any Other Duties
The duties and responsibilities set out should not be regarded as exclusive or exhaustive. The post-holder may be required to undertake other reasonably determined duties and responsibilities within the organisation which are appropriate with the level of the role without changing the general character of the post.
The post-holder may also be called upon to carry out duties that would not normally be associated with the post on a temporary basis where there is a strong organisational requirement for that to happen. The post-holder would be given appropriate training and equipment to carry out any duties of this kind.
Key Relationships
This role is part of the Facilities & Operations will be managed by the Housekeeping Supervisor.
This structure may change from time to time based on business need but reflects the broad areas of responsibility.
Internal
- Facilities & Operations team
- Customer Experience Team
- Unique Venues Birmingham
- Colleagues across the organisation
External
- Providers suppliers
- Users of the theatre and the public
Person Specification
You must have...
If you do not demonstrate that you meet all these criteria you may not be shortlisted
- Excellent customer service skills
- High personal standards and pride in your work
- Ability to work positively as a team player with others
- Ability to manage your time and tasks effectively
- Be honest reliable and trustworthy
- Experience of cleaning a corporate and/customer service environment
- An enthusiasm for being an ambassador for The Rep
- Good manners and etiquette
- Willingness to be flexible in work tasks and shift patterns
- Excellent communication and interpersonal skills
- Ability to work well under pressure and prioritise if needed
Itd be great if you had
If we need to choose between candidates who meet the essential criteria we may take these factors into account.
- An interest and knowledge of the theatre
- Problem solving skills
- Some exposure to deputising for team leaders.
Terms and Conditions
Period of work: This is a permanentcontract of 18 hours per week subject to successful completion of a probationary period of threemonths.
Pay: 12.60 per hour
Hours:18 hours per week in two shift patterns. Occasional Sunday and Bank Holidays may be required. Some evening and weekend work will be required. We dont encourage or expect over time however in the event that over time is worked this is to be paid and agreed in advance with your line manager.
- Position 1 - 06:30-09:30 Monday Saturday involves working as part of the team readying our building for the days activities.
- Position 2 - 15:00-21:30 x 3 days per week involves working alongside the customer service team looking after our public spaces during performances.
Holidays: 25 days per year plus public holidays rising to 30 day plus public holiday pro rata with service. The holiday year runs from 1 September to 31 August each year.
Notice period:4weeks
Location of work:Your main place of work will be The Rep in Birmingham but you may be required to work permanently or temporarily at other locations locally.
Other benefits:Contributory staff pension 5% employee and 3% employer
Non-contractual benefits
- A day off for your birthday
- Free-to-use employee assistance service including 24/7 virtual GP service
- Staff ticket discount
- Staff discount in The Rep food and drink outlets (when available)
- Discounted parking at Utilita Arena Birmingham within 10 minute walk of The Rep (5 per day) and 25%
- Season Ticket discount on parking at Q-Parks.
- Access to salary sacrifice schemes including Bike to Work scheme and Health Cash Plans
- We actively encourage all staff to see shows as believe that being part of The Rep product enhances everyones experience as an employee and ambassador. To ensure everyone has a chance to attend shows every staff member is invited to attend press night for all The Reps own productions along with further complimentary tickets where possible as well as competitive discounts throughout the year.
Theres no such thing as perfection
At the Rep we dont expect or look for the perfect candidate instead we look for people who can positively contribute to our team. In return you will be given support encouragement and all the right conditions to grow succeed and be your best. We are committed to creating an inclusive workplace where difference is a strength and every unique voice and skill is recognised and valued.
For us recruitment is more than a match against a job description its about feeling excited to come to work every day and being proud of who you work with and for. We believe The Rep is for everyone so however you identify whatever your background if you feel excited about this role then we urge you to please apply.
Its important to us that The Rep reflects the communities we serve and therefore we particularly welcome applicants from the global majority and D/deaf & disabled communities as these groups are not as well represented as we want them to be. As part of our Ramps on the Moon legacy we have experience in supporting individuals to Access to Work requests and encourage any and all staff who may benefit from the scheme to use it. We will always try to make the adjustments needed so that you can perform to the best of your ability and professionally thrive in a supportive and engaging environment. We want our Rep to be culturally informed and accessible to all so we encourage you to celebrate and share your own cultural experience and knowledge of our city proudly in your application.
As a Disability Confident Employer we guarantee an interview to anyone who has a disability and meets the minimum criteria for the minimum criteria we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence (or could with reasonable support) as well as meeting any of the qualifications skills or experience defined as essential in the person specification.
Diversity Monitoring
Our ultimate aim is to have diversity of all kinds in every layer of the organisation and to help us keep track of our success we kindly ask you to complete an Equality and Diversity form alongside your application. Participation is voluntary but appreciated and your responses will be anonymous and not shared with the recruiting managers.
Environmental
As one of the largest producing houses in the midlands we are aware that we have a responsibility to the environment beyond legal and regulatory requirements. As such we are aiming to be carbon neutral within 10 years with sustainability at the forefront of our working practices and integrate climate aware work into our programme. We have committed to adopt the Green Book Sustainable Productions framework on a minimum of 2 productions a year. Our Environmental Working Group is comprised of staff from across organisation to become environmental champions and meet regularly to review and update our Environmental policy and plans. We are committed to exploring trailing and renewing ways in which the organisation and staff can reduce their environmental impact and carbon footprint.
Flexible working
We know flexibility is everything and we foster a working environment which is focused on outcomes. For this role you will be required to work specific hours and be present in the building to help with the running of performances. We actively encourage applications for job shares and will make every effort to accommodate these requests.
Safeguarding
The Rep is committed to safeguarding and operates an environment where all staff are expected to report any concerns about vulnerable people or about the behaviour or practice of colleagues and other people they come into contact with.
Offers
Any job offer we make is subject to:
- Receipt of 2 satisfactory references
- Proof of eligibility to work in the UK
- Role appropriate background checks
- Evidence of appropriate qualifications
Employment Type
Hourly
