Clinic/Practice Assistant, Family Medicine

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality low cost innovative community-based ambulatory care. This work stems from Mass General Brighams unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings including primary care specialty care behavioral and mental health and urgent care both digitally as well as at physical locations in Massachusetts New Hampshire and Maine. The group also offers outpatient surgery and endoscopy imaging cardiac testing and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations ensuring the appropriate level of care is available to every patient across our care delivery sites.

Lee Family Practice and Durham Health Center are well-established healthcare facilities in New Hampshire dedicated to providing high-quality patient-centered medical care to individuals and families in the community. Offering a comprehensive range of primary care services including preventive care chronic disease management and acute care both practices emphasize a compassionate and personalized approach to healthcare. With a team of experienced providers nurses and support staff they are committed to fostering a welcoming environment where patients receive exceptional medical attention tailored to their needs.

We are seeking a full-time 40-hour Clinic/Practice Assistant to support our Family Medicine team onsite Monday through Friday from 8:30am to 5:00pm.

This employee will be trained at our Lee Family Practice located at 65 Calef Highway Lee NH 03861 then will transition over to our Durham Health Center located at 36 Madbury Road Durham NH 03824 where this position is predominately located.

Job Summary

Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling check-in check-out duties. Actual job duties may vary by Department

Does this position require Patient Care
No

Essential Functions
-Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
-Make patient appointments and maintain appointment records.
-Greet and assist patients.
-Answer telephones assist callers with routine inquiries and schedule appointments.
-File materials in patient folders and print appointment schedules.
-Process patient billing forms and scan documents to patient medical record/LMR.
-Call for patient medical records and laboratory test results.
-Open and distribute unit mail or faxes.
-Type forms records schedules memos etc. as directed.
-May be required to accept co-payments.
-Handles screens and/or takes messages related to prior authorizations
-provider questions prescription refills and test results.
-Acts as Super User for scheduling registration and billing systems.
-Provides assistance and training to others in these areas.
-May perform more complex or specialized functions (i.e. surgical scheduling schedule changes/blocking) at more advanced competency level.

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsCertified Medical Administrative Assistant CMAA - Data Conversion - Various Issuers preferredExperienceoffice experience 2-3 years requiredKnowledge Skills and Abilities- Proficiency with all Office Suite Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing e-mail memos and letters) and to take complete and accurate messages. - Managing ones own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.

Onsite

65 Calef Highway

40

Regular

Day (United States of America)

Pay Range

$17.36 - $24.45/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework