Senior Manager, High Risk Client Management

What is the opportunity

Supports the Director High Risk Client Management (HRC) by providing tactical direction and end-to-end ownership and execution of core risk decisions related to the identification review management and escalation of higher risk clients including the risk assessment and enhanced due diligence (EDD) processes to mitigate against financial regulatory reputational and legal risks at RBC using a risk-based approach. This role also requires the following: maintaining responsibility for the identification confirmation management and approval process for the on-boarding and periodic review and assessment of high risk clients as required; assisting the Director High Risk Sectors in maintaining creating and communicating enterprise HRC policies processes control standard guidelines and risk position papers; and managing a team of approximately 5 staff. This role specializes in managing the risks related to clients operating in High Risk Sectors including but not limited to Money Services Businesses Third Party Payment Processors (Payment Service Providers) Crowd Funders Virtual Asset Service Providers (VASPs Crypto-related). The role will function within an Agile Resource Management Model with analysts and managers supporting the risk area who may not report directly to the incumbent.

What will you do

• Oversee the prioritization and management of HRC EDD risk assessment workflow for units supported by the HRC Team and ensure that the requirements of the RBC Enterprise AML Client Risk Management Policy (COMP17) and Control Standards (COMP17A) are executed consistently in EDD;
• Partner with relevant stakeholders to ensure that HRC risk assessments are appropriately coordinated routed and escalated where relevant using a risk-based approach;
• Responsible for the oversight of timely accurate and complete files across the HRC Team including the consistent and standard use of the case management tool approval matrix etc.
• Create an environment and culture that allows us to attract and retain high performing employees;
• Help individuals and teams achieve high performance through building capabilities and effective coaching (including Observational Coaching techniques specifically) and performance management;
• Provide candid and actionable feedback coaching and development on progress toward goals and behaviours exhibited to achieve outcomes through regular check-ins to support the Growth Mindset and a focus on living RBC values;
• Assess training and development needs of the team and related High Risk Sectors teams based on the requirements of the role;
• Complete mandatory RBC training on a timely basis and keep abreast of current industry knowledge best practices and skills sets relevant to AML/CTF and other related regulatory matters in support of the analyst role;
• Assist the Director HRC in creating reviewing or maintaining HRC policies and procedures;
• Liaise and partner with the Risk Strategy & Analytics and Program & Innovation Teams as well as other internal partners.

What do you need to succeed

Must-have

• Post-secondary education or equivalent experience
• Knowledge of AML regulatory obligations on both Money Services Businesses and the Financial Institutions that bank them including the PCMLTA and PCMLTFR as well as other AML-related legislation in Canada / US OSFI OFAC OCC Bank Act CPA IDA/OSC BSA PIPEDA.
• Strong Financial Crimes and AML knowledge to prevent the use of RBCs financial services for money laundering and terrorist financing.
• All responsibilities carried out in accordance with Code of Conduct RBC Values and Guiding Principles ensuring adherence to Privacy principles.
• Effective and extremely strong written and oral communication skills.
• Highly developed organizational skills and the ability to work within strict deadlines.
• Skilled in Microsoft Office Outlook Excel Word applications. (Level 2 or above).

Nice-to-have

• CAMS designation
• Awareness of general RBC banking products requirements and non-AML banking regulations.

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits competitive compensation
• Ability to make a difference and lasting impact
• Work in a dynamic collaborative progressive and high-performing team
• Opportunities to take on progressively greater accountabilities

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.