Telephone Operator Full Time Evenings 3:30 PM To 12:00 Am Monday To Friday And Every Other Weekend 22559
Telephone Operator Full Time Evenings 3:30 PM To 12:00 Am Monday To Friday And Every Other Weekend 22559
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Job Description
Join Our Team at New Bridge Medical Center!**
We are dedicated to providing high-quality compassionate care to our diverse community. As a leading healthcare provider we offer a supportive and inclusive work environment. If youre passionate about making a difference and thrive in a collaborative setting New Bridge Medical Center is looking for a Telephone Operator.
Job Duties
Channels all incoming calls and provides direct numbers as needed; connects inside callers with local and out-of-state numbers as appropriate using a PC/Windows based console.
Provides paging services: overhead beepers fire alerts codes traumas disasters.
Takes messages from the emergency number to report problem to appropriate department. Enters information in logbook. Refers to written guidelines for further instructions.
Provides telephone and communication services for the Medical Center in emergency situations according to hospital policies and procedures (e.g. codes traumas disasters bomb threats).
Picks up various lists (e.g. Ambulatory Surgery OR physician schedules) announcements (e.g. seminars special meetings) daily; familiarizes self with contents so that accurate information may be given to callers.
Assists in training new telephone room personnel by answering questions explaining system.
Maintain s departmental logs fire alarms unusual situations in a write format (Trouble log). Etc.
Understands and adheres to the Medical Centers Code of Conduct.
Familiar with the Medical Centers Mission Vision and Value Statements.
Maintains established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards.
Customer Service: respect flexibility knowledge confidence professionalism pleasant attitude patience and helpfulness. All responses should be timely professional caring and respectful in accordance with Customer Service Performance expectations.
OTHER JOB DUTIES
In the absence of the Lead Telephone Operator operates the telephone repair Help line pulling messages and reporting problems to Telephone Technician.
Maintains cleanliness and neatness of work area.
Performs related duties as assigned or requested.
BASIC COMPETENCIES
Education
High School Diploma or equivalent required.
Experience
1 year of experience as a Telephone Operator on a heavy-volume switchboard (preferably in a hospital) required; 2-3 years experience preferred.
Skills
Good PC/Keyboard skills and/or experience required.
Strong oral communication skills.
Strong interpersonal skills.
Speaks reads and writes English to the extent required by the position; knowledge of a second language a plus.
Salary commensurate with experience within posted range
$16.95/ Hour
We provide a comprehensive benefits package including a competitive medical dental and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days personal time sick leave and nine paid holidays. Additionally we are committed to the personal and professional growth of our employees offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.
Employment Type
Full-Time
