Customer Service Assistant
Customer Service Assistant
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Job Description
Seronda Networks is Hiring: Customer Service Assistant (On-site)
About Us: At Seronda Networks we offer more than just cutting-edge solutions. We provide a place for professional growth where you can be part of a passionate team in an environment that values your contribution. Join us as we continue transforming ideas into realities and building an exciting future together.
Location: Dallas TX
Working Hours: Monday to Friday
Salary Range: $37500 - $43500 per year
Position Overview: We are seeking a dedicated and proactive Customer Service Assistant to join our dynamic team. In this role you will serve as the primary point of contact for our valued customers providing exceptional service and support. Your primary objective will be to enhance customer satisfaction by addressing inquiries resolving issues and ensuring timely communication.
Responsibilities:
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Assist customers with product selection orders and troubleshooting.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve customer issues and escalate when necessary.
- Provide feedback and suggestions to improve customer service processes and policies.
- Conduct follow-ups with customers to ensure their issues are resolved satisfactorily.
Qualifications:
- High school diploma or equivalent; further education in customer service or related field is a plus.
- Proven experience in a customer service role preferably in a fast-paced environment.
- Strong communication and interpersonal skills both verbal and written.
- Ability to handle difficult situations with professionalism and patience.
- Proficiency in using customer service software and Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
Benefits:
- Competitive annual salary with room for growth and development.
- Comprehensive health dental and vision insurance plans.
- 401(k) retirement savings plan with employer match.
- Paid time off and company holidays.
- Ongoing training and professional development opportunities.
- Collaborative and friendly work environment.
If youre detail-oriented reliable and ready to contribute to a growing company apply today to become a part of Seronda Networks as a Customer Service Assistant! Join us in making an impact and shaping the future of technology.
Customer Service Specialist
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Employment Type
Full-Time
