Escalation Operations Specialist

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Summary: This position will assist the Insider Threat Management Escalations Senior Manager in all aspects of the program. The employee will be responsible for review and identification of Insider Investigations meeting high risk criteria. The employee will also be involved in tracking reporting and engagement with the Insider Threat Management Investigations team related to these cases. The employee should have intermediate skills in Excel and Power Point. This is a new team that we are building out and will be an opportunity for any new hire to get in on the ground floor and help to shape the program as it evolves. The ideal candidate will have experience building cross-functional relationships and tailoring communications for different audiences.

KEY ACCOUNTABILITIES

CUSTOMER

• Provide specialized business governance and control related advice / support to management / leadership and respective teams for area(s) of specialization
• Lead on the implementation of governance and control initiatives in support of the overall business/function strategy
• Manage a set of business governance and control work activities requiring coordination across multiple areas
• Review processes and controls and connect the dots across issues and control deficiencies in order to increase standardization of solutions processes and controls
• Support / manage the integrated implementation of policies / processes / procedures / changes across multiple functional areas
• Provide subject matter expertise to projects/initiatives and participate in identifying designing and testing solutions and supporting implementation activities

SHAREHOLDER

• Ensure programs / policies / practices are well managed meets business needs / priorities and complies with internal / external requirements
• Exercise discretion in managing communication / correspondence information and all matters of confidentiality
• Conduct research projects; support the development / delivery of materials and presentations to management or broader audience
• Adhere to enterprise frameworks or methodologies that relate to activities for own business area
• May lead work streams by acting as a project lead / SME for medium scale projects / initiatives in accordance with project management methodologies
• Protect the interests of the organization identify and manage risks and escalate non-standard high risk transactions / activities as necessary
• Maintain a culture of risk management and control supported by effective processes in alignment with risk appetite
• Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM

• Participate as a member of the team support a positive work environment and ensure timely communication
• Support team by regularly enhancing knowledge / expertise in own area and participate in knowledge transfer
• Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
• Keep others informed about the status / progress of projects
• Contribute to team development of skills and capabilities through mentorship of others by sharing knowledge and experiences and leveraging best practices.
• Contribute to a fair positive and equitable environment
• Act as a brand ambassador for your business area/function and the bank

BREADTH & DEPTH

• SME level professional role requiring in-depth business knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Understand a certain aspect of the industry competition and the factors that differentiate the organization
• Applies best practices to implement process product or service improvements
• Leads projects of moderately to complex risk and resource requirements; may lead end-to-end processes or functional programs
• Contributes to setting standards within area of expertise
• Solves complex problems requiring analysis of multiple variables including consultation with multiple stakeholders
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Interprets guidelines standards policies and results of analysis to inform decision making at senior levels
• Works independently as a SME or lead and guides others within area of expertise
• Generally reports to a Manager or above

EXPERIENCE & EDUCATION

• Undergraduate degree preferred
• Broad and deep knowledge of business and risk and control environment
• 5 years of relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):