AR Credit Analyst
AR Credit Analyst
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Job Description
Position: AR Claims Analyst
Reporting Accounting Manager
WHO WE ARE:
CYBEX is a global leader in child safety and a lifestyle brand known for innovation excellence and style. We offer a wide range of products including car seats baby carriers childrens furniture and strollers all designed to provide parents with safety and confidence. As we rapidly expand we are seeking dynamic professionals to join our culturally diverse team of over 29 nations. At CYBEX we are shaping the future of child safety while resonating with parents worldwide. Join us and be part of our success story.
WHAT WE OFFER:
CYBEX is committed to the well-being of our employees offering a comprehensive benefits package that includes medical dental and vision coverage a 401(k) with a generous company match paid time off and flexible work arrangements. We also support professional development through ongoing opportunities.
For working parents we provide generous parental leave flexible working options healthcare coverage competitive retirement benefits and even cover the first six months of diaper expenses for new parents. We believe in work-life balance and ensuring our employees are supported both personally and professionally.
WHO WE ARE LOOKING FOR:
Cybex is seeking a detail-oriented AR Claims Analyst to support and optimize our accounts receivable and claims processes. In this role you will evaluate and improve financial transactions resolve payment discrepancies and identify root causes related to collections deductions and chargebacks. Youll work closely with cross-functional teams including Sales Operations Customer Service and Finance to streamline billing reduce outstanding claims and ensure compliance with internal controls and audit standards.
General Responsibilities:
- Support the company in optimizing financial transactions and systems by payments
- Assist in streamlining the accounts receivable and claims process through process evaluation and identifying areas for performance improvement
- Communicate discrepancies to management; identify root causes related to payments collections deductions and chargebacks and recommend actionable resolutions
- Collaborate cross-functionally with sales operations customer service and finance teams to resolve billing issues and reduce outstanding claims. Ensure adherence to internal controls audit requirements and company policies related to AR and claims processing.
Core Responsibilities:
- Process and post customer payments including checks ACH wire transfers and credit card transactions accurately and timely.
- Investigate and resolve complex billing payment discrepancies and claims such as unauthorized deductions shortages pricing errors and customer disputes
- Pull supporting documentations for deductions and coordinate with internal teams for timely resolution and approval.
- Process deduction clearances and proactively escalate inconsistencies or missing information to management.
- Coordinate with the sales team to validate deductions and ensure alignment with contract terms and promotional agreements.
- Attend weekly AR meetings; provide detailed status updates on aged receivables and prioritize collection efforts based on risk exposure.
- Prepare weekly and monthly analytical reports related to chargebacks deductions aging and collection activities to provide visibility to management.
- Maintain accurate records of AR activities dispute resolution progress and communications for audit and compliance purposes.
- Monitor customer account balances and identify elevated risk accounts requiring immediate attention or escalation.
- Partner with the customer service team to support invoice reissuance proof delivery requests and order hold releases.
- Support monthly quarterly and year-end closing activities by reconciling AR sub-ledger to the general ledger.
- Assist in developing SOPs and continuous improvement initiatives for AR and claims workflows.
- Participate in system enhancement projects including ERP upgrades and automation tools aimed at improving AR efficiency.
- Provide ad hoc financial analyses dashboards or metrics as required by the Accounting Manager or Finance leadership
Required Experience
- A minimum of 1 5 years of experience in Account Receivables claims collections or a related accounting role.
- Experience in working with high-volume transactions and customer account reconciliation.
Required Technical Competencies
- Strong verbal and written communication skills with the ability to communicate effectively across departments and with customers.
- Advanced Proficient with MS Office Suite - specifically Excel
- Strong analytical skills with high attention to detail and accuracy
- Ability to manage multiple priorities and meet deadlines in a fast-aced environment.
- Demonstrated problem-solving skills with a proactive and solution-oriented mindset
- Basic knowledge of ERP such as SAP or similar platform is a plus
- Experience with EDI
Required Behavioral Competencies
- Builds Customer LoyaltyEffectively meets internal/external customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
- Manages WorkEffectively managing ones time and resources to ensure that work is completed efficiently.
- Stress ToleranceMaintains focus and productivity under pressure; adapts to dynamic priorities and fast-paced environments.
- Work StandardsSets high performance standards and demonstrates accountability for accuracy and results.
- Contributes to Team Success Collaborates effectively across functions; supports team goals and foster a cooperative work environment.
- Initiates Action Proactively identifies opportunities for improvement takes initiative to resolve issues before escalation
- Detail-Oriented Ensure completeness and accuracy in payment application reporting and deduction documentation.
- Problem Solving Applies analytical thinking to resolve complex claim issues and customer disputes.
- Communication Clearly conveys information across teams capable of writing professional emails and reports.
- Physical Requirements:
- The role involves spending extended periods of time at a desk or workstation working on computers analyzing data and managing digital campaigns.
- Accommodations disclosure:
- CYBEX is committed to providing equal employment opportunities to all qualified individuals. If you are an individual with a disability and need an accommodation to complete the application or interview process please contact Human Resources at. We are happy to assist you to ensure accessibility.
EEO-M/F/DISABLED/VETS EMPLOYER
EEO Statement
At Goodbaby International we value and embrace you. Its our belief that diversity and inclusion is an essential component to our success as an international business. Accordingly we are committed to provide a work environment free of discrimination and harassment. Goodbabys policy applies throughout the employment relationshipincluding recruitment hiring training advancement separation and day-to-day practices.
Goodbabys employment decisions will not be based on race color and ancestry religion national origin age gender identity sexual orientation family or parental status disability medical history genetic information or any basis prohibited by applicable law. Employment decisions will be based on an applicants merit and qualifications the position requirements and our business needs.
Required Experience:
IC
Employment Type
Full-Time
