IN ASSOCIATE / SENIOR ASSOCIATE - Games Operations
IN ASSOCIATE / SENIOR ASSOCIATE - Games Operations
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Job Description
Responsibilities
- Coordinate with Tech for new game launches; ensure thorough testing error-free setup and expected game behavior.
- Handling day-to-day backend operations including query resolution content management and escalations.
- Ideate and propose promotional campaigns to acquire new users and re-engage existing ones; define goals track metrics and share performance reports.
- Conduct regular competitor analysis to identify popular games missing features and opportunities for improvement.
- Analyze ongoing promotions to evaluate their effectiveness based on proposed performance metrics.
- Monitor user and game-level risk; review top winners betting patterns and escalate concerns to relevant teams.
- Track GGR% churn and other key business metrics daily/weekly/monthly; suggest action plans for growth.
- Continuously review launched games to suggest gameplay interface or feature enhancements.
- Work with Designers to create impactful promotional banners by providing creative direction and performance-based feedback.
Qualifications :
Relevance Experience in monitoring games campaigns & users
Working knowledge on CRM
Relevant experience in an analyst function preferably in gaming or IT/ E com sector
Preferably 1 years of Ops support experience in gaming/ E com and with an interest in sports a plus
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus.
Fluent in written and spoken English.
Strong Microsoft Excel skills/ Google spreadsheet skills
Bachelors degree and above in a related subject (science major) would be beneficial.
Preferably Engineers/ postgraduate in tech.
Additional Information :
Perks and benefits
- Annual Performance Bonus
- Night Shift Allowance
- Overtime Payment
- Referral Hire Bonus
- Health and Life Insurance
- IT Asset provided
- 5 days working
- Paid leaves of 26 days (excluding 08 public holidays)
- Team fun activities
- Quarterly Team Outings
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
