End User Services (IT Support) Analyst

Graham Capital Management L.P. (Graham) is an alternative investment manager founded in 1994 by Kenneth G. Tropin. Specializing in discretionary and quantitative macro strategies Graham is dedicated to delivering strong uncorrelated returns across a wide range of market environments. As one of the industrys longest-standing global macro and trend-following managers Graham remains committed to innovation evolving its strategies through a robust investment technology and operational infrastructure. Graham harnesses the synergies between its discretionary and quantitative trading businesses to offer a broad suite of complementary alpha strategies each built on the principles of thoughtful portfolio construction active risk management and diversification by design. Graham invests significant proprietary capital alongside its clients including global institutions endowments foundations family offices sovereign wealth funds investment management advisors and qualified individual investors reinforcing alignment of interests across all strategies.

The foundation of Grahams sustainability and success is the experience and contributions of its people. The firm seeks to cultivate talent encourage the diversity of ideas and respect the contributions of all. In turn each employee shares in the responsibility of strengthening those around them.

Description

Graham Capital Management L.P. is seeking a mid-level IT analyst to join the firms tech-support help desk team in our Rowayton Connecticut office. This role sits on the trading floor and provides operational support for firm-wide end user application and workstation hardware support.

Responsibilities

• Install maintain and troubleshoot workstations including performing software upgrades
• Provide support for market data and trade execution platforms
• Execute daily operational procedures including morning system status checks data center inspections and managing trouble ticket workflows
• Participate in team meetings and collaborate effectively with colleagues
• Provide off-hours support as part of a rotating schedule with other team members

Requirements

• 5 years of experience providing technical support for workstations
• BA/BS in related field
• Financial Services industry experience
• Strong troubleshooting skills related to computer systems applications and workstation hardware
• Experience with market data applications (e.g. Bloomberg and Refinitiv) and Microsoft desktop software (e.g. Microsoft Windows 11 and Office 365)
• Work independently and collaboratively in a dynamic fast-paced environment that requires managing competing priorities
• Familiarity with Backup Desktop Patching VMware or Ivanti product suite is desired
• Printer and/or print vendor management is desired
• Mobile Device Management (iOS/Android) is desired

Base Salary Range

The anticipated base salary range for this position is $120000 to $160000. The anticipated range is based on information as of the time this post was generated. The applicable annual base salary or hourly rate paid to a successful applicant will be determined based on multiple factors including without limitation the nature and extent of prior experience skills and qualifications.

Base salary or rate does not include other forms of compensation or benefits offered in connection with the advertised role.

GCM is committed to providing equal employment opportunity to all employees and applicants for employment without regard to their race color religious creed gender age national origin ancestry alienage citizenship status handicap disability marital status sexual orientation gender identity pregnancy childbirth or other related conditions military status genetic information or any other personal characteristics protected by applicable law. This policy applies to all terms and conditions of employment including hiring placement promotion layoff termination transfer leave of absence and compensation.