Senior Customer Strategy Lead
Senior Customer Strategy Lead
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Job Description
dunnhumby is the global leader in Customer Data Science empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail one of the worlds most competitive markets with a deluge of multi-dimensional data dunnhumby today enables businesses all over the world across industries to be Customer First.
dunnhumby employs nearly 2500 experts in offices throughout Europe Asia Africa and the Americas working for transformative iconic brands such as Tesco Coca-Cola Meijer Procter & Gamble and Metro.
Were looking for aSenior Customer Strategy Leadto join our team and help shape the future of retail by delivering customer-first strategies that drive measurable growth for our clients.
What Youll Be Doing
As a Senior Customer Strategy Lead youll work as part of our client delivery teams to:
- Develop and delivercustomer-focused retail strategiesacross pricing assortment private brands and communications.
- Uncover insights from customer data and translate them intocompelling actionable strategies.
- Build strong narratives around client challenges and opportunities identifyingstrategic directivesthat lead to competitive advantage.
- Collaborate with internal experts and client stakeholders to influence decision-making at the highest levels.
- Lead strategic workshops and present recommendations that shape the future of retail for some of the worlds biggest brands.
What Were Looking For
- Proven experience incustomer strategy or retail consulting
- Strong analytical and storytelling skills you can turn complex data into clear persuasive insights.
- A strategic thinker with a passion forcustomer experience and commercial impact.
- Excellent communication and stakeholder management skills.
- Experience working in or withretailers FMCG brands is a plus.
What you can expect from us
We wont just meet your expectations. Well defy them. So youll enjoy the comprehensive rewards package youd expect from a leading technology company. But also a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.
Youll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble small-business feel that gives you the freedom to play experiment and learn.
And we dont just talk about diversity and inclusion. We live it every day with thriving networks including dh Gender Equality Network dh Proud dh Family dh One dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.
Our approach to Flexible Working
At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)
Required Experience:
Senior IC
Employment Type
Full Time
