Casino Lead - Slot Operations (1 year Full Time Term)
Casino Lead - Slot Operations (1 year Full Time Term)
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CAD 20 - 22
1 Vacancy
Job Description
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The Opportunity
The Slot Lead is responsible for performing the duties of a Slot Attendant or a Leader depending on their daily shift assignment. This position may be called upon to shift roles within the day based on operational needs.
While working as a Slot Attendant the team member is responsible for servicing the slot floor and rewards desk managing cash POS hand pay and jackpot transactions within established policies and procedures while maintaining exceptional guest experience. This position will be called upon to support F&B on the gaming floor and will require good standing responsible beverage certification.
While working as a Leader the team member is responsible for the integrity of the slot operations area monitoring activity and coaching slot attendants. This position will schedule slot attendant breaks support floor operations approve supervisor jackpots and act as an escalation point for guest and employee experience.
What youll do
Responsibilities
Slot Attendant responsibilities:
Offer an exciting and memorable guest experience.
Perform the functions of a Slot Attendant proficiently consistently and accurately according to the policies and procedures of each assigned game.
Exhibit a high level of patients and remain calm when confronted with challenges of working in a fast-paced gaming environment. Resolve guests concerns with empathy.
Ensure confidentiality of each guests personal information.
Treat fellow team members with kindness and respect and maintain a positive attitude in the workplace promoting a high level of morale and contributing to a positive work environment for everyone.
Promote healthy play. Be aware of problematic behaviors and address concerns with a PlayWise Advisor or Casino / Security Supervisor.
Be ready and available to work all assigned shifts including evenings weekends and holidays.
Slot Lead Responsibilities:
Lead Slot Attendants ensuring integrity of the operations. Monitor activity in accordance with policies and procedures of each game.
Train Slot Attendants and provide on job coaching for procedural violations. Escalate concerns to Casino Supervisor and/or Assistant Manager.
Acts as an escalation point for guest and employee experience.
Responds to resolves or escalates issues or suspicious activities.
Laisse and communicates effectively with all department supervisors.
Offer a break and refer guests showing signs of problematic gambling to resources. Notify Casino Supervisor or PlayWise Advisor.
What youll need
Qualifications
High school education
Education in hospitality or business management considered a strong asset.
Experience investigating and resolving POS variances.
Experience handling and balancing cash.
Experience working in a high paced guest centric business.
Experience maintaining policies and coaching staff.
Previous casino or hospitality leadership experience a strong asset.
A little bit about us
Red Shores Race Track & Casino
We are proud to be the first state-of-the-art entertainment facility in Atlantic Canada which combines Harness Racing Dining and Gaming all under one roof.
RED SHORES offers a work environment of growth challenge and innovation. We are an equal opportunity employer with comprehensive training; along with competitive salaries and benefits program.
With more than 250 employees the RED SHORES workforce is made up of administrative front line technical professional and management positions located in the heart of Charlottetown and Summerside Prince Edward Island.
What sets us apart from other employers is our work environment and most important of allour people. At RED SHORES youll have the opportunity to meet and work with people from all aspects and locations of our business - contributing creatively and knowing youre truly making a difference in our success and yours.
Employment Type
Temp
