Sales Operations Manager
Sales Operations Manager
Posted on :
19-07-2025
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1 Vacancy
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Job Description
Sales Operations Manager
Location: Miami FL (Coconut Grove)
Salary Range: $70000 - $80000
Bonus: Eligible
Company Overview
Join Wrap Technologies (Nasdaq: WRAP) and help redefine the future of public safety.
Were a global leader in advanced solutions that combine cutting-edge technology training and services to meet the evolving challenges facing modern law enforcement. Our mission is to equip agencies to protect the communities they serve fostering trust strengthening relationships and delivering safer outcomes.
Work at Wrap is fast-paced and challenging but incredibly meaningful. Were solving some of the most significant challenges in public safety. Were building a team of people with talent to make things happen take pride and own their amazing work and work hard everyday to drive real change. Wrap offers:
This role is responsible for driving revenue growth by overseeing the full sales cycle and ensuring HubSpot CRM processes are streamlined and effective. The position covers everything from lead tracking and pipeline health to customer success workflows and reporting across both domestic and international markets.
This is a highly dynamic position that will draw from all your experiences from startup scrappiness to the structured elements of a well-established business. The ideal candidate must be able to thrive in ambiguity and bring clarity and process to the role.
What Were Looking For:
Company is looking for a leader who thrives in high-growth fast-moving environments. Someone willing to put in the work roll up their sleeves and lead from the front. A confident and bold decision-maker who isnt afraid to take risks. A dynamic individual who can adapt inspire and make an impact.
Culture Fit:
Trust is absolutely paramount to working with this team. We understand that humans make mistakes and were not looking for perfect execution. What we value most is fast and honest communication whether its good news or bad. The old adage bad news doesnt get better with time applies here. If trust is broken it will be difficult to repair within this team.
Key Responsibilities:
Skills & Qualifications
This is an onsite role reporting to Wraps Miami Corporate Headquarters.
Additional Benefits
Benefits:
You will be entitled to participate in any employee benefit plan program or policy that is made generally available to other full-time employees of the Company subject to the eligibility requirements and terms of the applicable documents governing such plan program or policy. The continuation modification or termination of each plan program or policy will be at the sole discretion of the Company. Additional information will be provided to you regarding these benefits. Currently offered benefits include:
Bonuses:
You may be eligible for a discretionary bonus the amount of which will be determined at the Companys sole discretion based on your individual performance company performance and other factors deemed relevant and will be paid at the Companys discretion.
Location: Miami FL (Coconut Grove)
Salary Range: $70000 - $80000
Bonus: Eligible
Company Overview
Join Wrap Technologies (Nasdaq: WRAP) and help redefine the future of public safety.
Were a global leader in advanced solutions that combine cutting-edge technology training and services to meet the evolving challenges facing modern law enforcement. Our mission is to equip agencies to protect the communities they serve fostering trust strengthening relationships and delivering safer outcomes.
Work at Wrap is fast-paced and challenging but incredibly meaningful. Were solving some of the most significant challenges in public safety. Were building a team of people with talent to make things happen take pride and own their amazing work and work hard everyday to drive real change. Wrap offers:
- Competitive base salary
- Flexible vacation policy
- Sick time & company-paid holidays
- Comprehensive healthcare benefits
- Collaborative team environment
This role is responsible for driving revenue growth by overseeing the full sales cycle and ensuring HubSpot CRM processes are streamlined and effective. The position covers everything from lead tracking and pipeline health to customer success workflows and reporting across both domestic and international markets.
This is a highly dynamic position that will draw from all your experiences from startup scrappiness to the structured elements of a well-established business. The ideal candidate must be able to thrive in ambiguity and bring clarity and process to the role.
What Were Looking For:
Company is looking for a leader who thrives in high-growth fast-moving environments. Someone willing to put in the work roll up their sleeves and lead from the front. A confident and bold decision-maker who isnt afraid to take risks. A dynamic individual who can adapt inspire and make an impact.
Culture Fit:
Trust is absolutely paramount to working with this team. We understand that humans make mistakes and were not looking for perfect execution. What we value most is fast and honest communication whether its good news or bad. The old adage bad news doesnt get better with time applies here. If trust is broken it will be difficult to repair within this team.
Key Responsibilities:
- Sales Management Domestic & International
- Lead daily operations of inbound and outbound sales activities for both U.S. and international markets.
- Manage CRM pipeline and tasks with team: oversee KPIs and over all CRM health.
- Coordinate closely with marketing to align campaigns with sales funnel stages.
- CRM & CSM Workflow Oversight (HubSpot)
- Own the configuration optimization and administration of CRM.
- Manage automated workflows lifecycle stages and sales pipelines tailored for both regions.
- Monitor lead scoring pipeline velocity deal stage progression and lifecycle churn.
- Ensure CRM data integrity through routine audits deduplication and process alignment.
- Oversee Customer Success Management (CSM) follow-ups and renewal cycles using HubSpots Service Hub (or integrations).
- Ensure production facility alignment for product availability and timely sales fulfillment.
- Sales Enablement & Training
- Train sales reps on using HubSpot tools (Quotes Deals Sequences Dashboards etc.).
- Work with Marketing Division to equip team with sales materials and outreach templates optimized for regional relevance.
- Host weekly pipeline and performance review sessions.
- Analytics & Reporting
- Build and deliver CRM dashboards to monitor sales performance win/loss trends and conversion rates.
- Track and report on international vs. domestic performance metrics.
- Present strategic insights to leadership on revenue growth opportunities and pipeline risks.
- Account Management & Customer Success
- Ensure smooth handoff from sales to customer success (using CRM workflows).
- Track customer onboarding progress upsell opportunities and satisfaction indicators.
- Reduce churn and improve Net Promoter Score (NPS) with proactive customer follow-ups.
Skills & Qualifications
- Minimum of 35 years of experience in sales management and CRM administration preferably with HubSpot.
- Advanced proficiency in HubSpot Sales and Service Hubs.
- Deep understanding of B2B/B2C sales processes across domestic and global markets.
- Experience with pipeline management forecasting and CRM administration.
- Familiarity with customer lifecycle stages lead scoring and churn mitigation.
- Strong analytical skills with the ability to translate data into actionable insights.
- Experience aligning cross-functional teams across sales marketing and customer success.
- Prior experience with SaaS GovTech or public safety technology sales (preferred but not required).
- Ability to multitask in a fast-paced startup-like environment.
This is an onsite role reporting to Wraps Miami Corporate Headquarters.
- Primary Location: Corporate Headquarters Miami FL (Coconut Grove)
- Other Locations (as needed):
- Wise VA / Bristol VA
- Washington D.C. Metro Area
- New York City
- Additional offices & key operational sites based on business needs
Additional Benefits
Benefits:
You will be entitled to participate in any employee benefit plan program or policy that is made generally available to other full-time employees of the Company subject to the eligibility requirements and terms of the applicable documents governing such plan program or policy. The continuation modification or termination of each plan program or policy will be at the sole discretion of the Company. Additional information will be provided to you regarding these benefits. Currently offered benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Sick leave
- Life insurance
- Short-term and long-term disability insurance
- Wrap 401K plan
Bonuses:
You may be eligible for a discretionary bonus the amount of which will be determined at the Companys sole discretion based on your individual performance company performance and other factors deemed relevant and will be paid at the Companys discretion.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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