Manager, Operational Safety and Performance

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY:

Primary responsibilities include team leadership managing various safety programs managing reporting responding to trends consistency in Guest and Team Member safety procedures across all Universal Orlando rides and attractions including Volcano Bay. Responsible for executing and documenting regular audits of operational procedures Team Member procedural knowledge Team Member training paperwork safety spot talks reviewing change requests for consistency and review of incident reports and performs follow ups as needed. Responsible for supervising team of Auditors and/or Specialists and also manage the Safety First Team for the Operations division. Uses analytical skills to ensure that the team members are meeting departmental and global standards while maintaining the highest safety standards at all times.

MAJOR RESPONSIBILITIES:

• Monitors and reviews safety audits around the resort and addresses observations. Reviews daily incident reports and tracks corrective action to completion. Responds to Guest and Team Member safety trends and ensures proper action is taken. Analyzes and responds to various reports including but not limited to guest comments downtimes and incident reports safety walks and performance metrics. Fulfills legal requests for discovery information required and schedules meetings when necessary. Stays current with ASTM safety standards and UPR standards and procedures as well as consistency in safety policies and procedures in new attraction development throughout the Universal Orlando Resort. Ensures the safety of guests by reviewing and revising safety practices and procedures and documents and responds to potentially unsafe conditions.
• Manages team of Attractions Auditors and/or Specialist who perform daily audits and/or studies of operational procedure compliance including training coaching and mentoring. Coaches and uses counseling forms to document and maintain safe team member actions in accordance with UO policy. Manages the actions and responsibilities of members serving on the Safety First Team. Assists with the creation of quarterly presentations.
• Manages the quarterly Attractions Operations Safety Recognition Program. Highly engaged in Production Shoots that involve operating attractions to ensure safety guidelines are being followed. Partners with Talent Development to ensure proper safety content is presented in OJT training programs.
• Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• High school degree or GED is required.
• Bachelors degree is strongly preferred.

EXPERIENCE:

• 3 years of supervisory experience required; or equivalent combination of education and experience.

CERTIFICATIONS LICENSES REGISTRATIONS:

• AIMS certification preferred.

Your talent skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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