Customer Service Representative - FEMA
Customer Service Representative - FEMA
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Job Description
Job Details
Description
Make a Difference with FEMA: Join Our Customer Service Team in Columbia SC!
Capitol Bridge is on the lookout for passionate Customer Service Representatives to join our team in Columbia SC. This is your opportunity to support individuals affected by disasters through our collaboration with FEMA. We need experienced Data Operators (Level I) eager to contribute positively to our customers experiences.
Why Join Us
As part of our team youll embark on a meaningful journey helping others in their time of need. To ensure youre fully prepared Capitol Bridge provides paid comprehensive training. This training equips you with the necessary tools and knowledge to deliver unparalleled service support and professionalism to every caller.
Your Impact Starts Here.
By joining us you play a critical role in our mission to aid those impacted by disasters. If youre enthusiastic about making a significant impact and ready to elevate your career in customer service we invite you to apply.
This position is contingent upon project award and contract approval.
On-site Hours of Operations:7:00AM-11:00PM (May vary based on company needs)
Compensation: $17.20 p/h Health & Welfare
Health & Welfare (H&W) dollarsalso referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO but excluding overtime hours) up to 40 hours per week or as defined by the applicable Wage Determination.
Pay and Benefits:
Paid Holidays.
PTO
A variety of shifts that meet lifestyle and family goals.
Fun professional atmosphere.
Leadership support to ensure success in a meaningful career.
Responsibilities include (but not limited to):
Respond to incoming calls and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
Utilize standard technology such as computer telephone email and web browser to complete work tasks
Complete basic call-related input in computer terminal to phone inquiries
Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
Attention to detail ability to multitask is required
Meet Quality Assurance (QA) and other key performance metrics
Track and document all inquiries using the applicable systems
Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions
Education Skills and Qualifications:
High School Diploma or GED required
At least six (6) months of customer service/secretarial/telemarketing experience required
U.S. Citizenship (Lawful permanent residents are not allowed)
Ability to speak and read English clearly professionally and fluently
Ability to pass a federal background check
Ability to comply with moderate computer usage including MS Office applications
Ability to work nights and weekends as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks
Call center experience preferred but not required
Required Experience:
Unclear Seniority
Employment Type
Contract
