Support Engineer II, Global Maintenance Automation Platform (MAP)
Support Engineer II, Global Maintenance Automation Platform (MAP)
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
19-07-2025
Job Description
Billions of data are read continuously from sensors and actuators transformed and presented to the teams that makes Amazon the worlds largest Reliability Maintenance Engineering (RME) enterprises.
Do you want to how we do it and contribute to make it even better Join our team!
Amazon is looking for a Support Engineer to be part of o global Operational Excellence team.
The team deploy support and maintain software solutions that links our low-level automation systems with the cloud moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.
This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the worlds largest fulfillment networks.
Key job responsibilities
As a Support Engineer within the Global MAP OE team you will:
- review and test software solutions and new functionalities to make sure that they are 100% error free and ready for the production
- deploy software solutions to our production facilities remotely or on-site
- be part of the network that will support our customers 24/7
- manage trouble tickets to resolution or escalation using existing documentation procedures and tools
- maintain products and systems and perform change management activities using existing documentation or with support from peers
- identify improvements to existing support processes and contribute to support documentation updates and creation
About the team
The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated appropriate and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.
- Bachelors degree in engineering or equivalent
- Experience supporting software development for Industrial Automation (PLC SCADA and HMI)
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience troubleshooting and debugging technical systems
- Experience in Unix Experience in scripting in modern program languages
- Experience as Control systems engineer / Automation engineer
- Deep knowledge of SCADA systems
- Deep knowledge OEE systems
- Deep knowledge of AWS services
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Do you want to how we do it and contribute to make it even better Join our team!
Amazon is looking for a Support Engineer to be part of o global Operational Excellence team.
The team deploy support and maintain software solutions that links our low-level automation systems with the cloud moving the business to Industry 4.0 and improving the Overall Equipment Effectiveness of the installations.
This is a fantastic opportunity to work with some of the best engineers in the industry and help support and shape the direction of automation and machine learning systems within one of the worlds largest fulfillment networks.
Key job responsibilities
As a Support Engineer within the Global MAP OE team you will:
- review and test software solutions and new functionalities to make sure that they are 100% error free and ready for the production
- deploy software solutions to our production facilities remotely or on-site
- be part of the network that will support our customers 24/7
- manage trouble tickets to resolution or escalation using existing documentation procedures and tools
- maintain products and systems and perform change management activities using existing documentation or with support from peers
- identify improvements to existing support processes and contribute to support documentation updates and creation
About the team
The Maintenance Automation Platform (MAP) Team plays a critical role in ensuring that machine-generated data leads to automated appropriate and effective proactive and/or predictive maintenance actions. Our objective is to mature and integrate core software tools into a unified Maintenance Automation Platform.
- Bachelors degree in engineering or equivalent
- Experience supporting software development for Industrial Automation (PLC SCADA and HMI)
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Experience troubleshooting and debugging technical systems
- Experience in Unix Experience in scripting in modern program languages
- Experience as Control systems engineer / Automation engineer
- Deep knowledge of SCADA systems
- Deep knowledge OEE systems
- Deep knowledge of AWS services
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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