End User Support Specialist
End User Support Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Company:
Boeing Australia Holdings Pty LtdWe are currently seeking an End User Support Specialist to be based 100% onsite in our Port Melbourne location.
Reporting to the IT Operations Manager you will support various internal stakeholders with a full range of IT service support from desktop/application issues to troubleshooting moderately complex delivery systems or network issues and escalating problems as appropriate.
To be successful you will have strong problem-solving skills coupled with a learning mindset and the ability to multi-task prioritize and manage time effectively. This along with your excellent customer service and stakeholder management skills will make you an ideal candidate.
About the Role:
- Provide hardware software and end-user technical support via phone chat & self-service
- Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams
- Assist with the rollout and setup of new starters computers and their profiles
- Install and support software and provide basic informal user training
- Coordinate IT projects ensuring timely delivery and effective collaboration across teams
- Troubleshoot solutions while providing exceptional customer experience
- Providing outside-of-hours support
Basic Qualifications (Required Skills/Experience)
- Must hold an NV1 security clearance or above to meet defence security requirements
- Experienced in the support of networked PCs running Windows-based software applications
- At least 2 years experience in PC Support with Windows 10 /11
- Adept in supporting and setting up desktops laptops and mobile devices
- Excellent verbal and written communication
- Excellent time management with the ability to meet tight deadlines
- Strong analytical problem definition & resolution skills for problem solving
Preferred Qualifications (Desired Skills/Experience)
- A degree in computer science industry certifications or related industry degree
About Us
Boeing Australia and New Zealand are shaping the future of aerospace and delivering some of the nations most important programs for both the defence space and the manufacturing of composite components for commercial aircraft. From the seabed to outer space we have helped shape aerospace manufacturing and defence innovations in Australia over the past 95 years.
In addition to a competitive salary our employees benefit from flexible working options global opportunities salary packaging performance incentives study assistance wellbeing programs and discounts on health insurance travel and accommodation.
Were also committed to fostering an environment thats welcoming respectful and inclusive for every employee with great opportunities for professional growth.
As an equal opportunity employer female candidates people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. We are also open to candidates from other industries including mining communications ICT and oil and gas. If you dont meet 100% of the criteria for this role although you have the right foundational experience and qualifications dont hesitate to apply.
Benefits
- Cutting edge projects
- Flexible working options
- Competitive remuneration and incentive plan available
- Discounts for health insurance travel and accommodation
- Salary packaging options
- Health and wellbeing benefits
Please apply ASAP for this role as recruitment may commence before the end date.
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Security Clearance:
Applicants must be Australian Citizens to meet defence security requirements with the ability to obtain Australia Negative Vetting Level 1 clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Not a Shift Worker (Australia)Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds ages genders disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
