RIS I IT Field Support Specialist 2- PIPELINE
RIS I IT Field Support Specialist 2- PIPELINE
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Job Description
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations servers printers peripherals and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
Troubleshoot repair and test computer workstations servers printers peripherals and teleconferencing equipment
Install and configure computer workstations servers printers peripherals and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems multiplexer fiber optic/Ethernet cables & telephone systems
Follow standard operating procedures for the Connectivity Operations Team including the use of ticketing systems and documentation
Support network upgrade projects or initiatives
Support end-user connectivity needs
Requirements
Required Skills Experience and Education:Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associates degree and five (5) years of experience.
Must have one of the following 8570 certifications: A CE NET CE SSCP
- Highly skilled in installing repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows software applications antivirus and patches
- Demonstrated ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word Excel PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Demonstrated expertise in Microsoft Windows 7 and 10
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Must be able to drive company vehicle.
- Must be available to work an 8 hour shift between the hours of 6am-6pm as determined by management.
Must be able to lift up to 50 pounds. The usual and customary methods of performing the jobs functions require the following physical demands: Significant lifting carrying pushing and/or pulling; some stooping kneeling crouching and/or crawling; periodic work in tight areas.
Required Clearance:Candidate must have a TS/SCI polygraph clearance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
