Starling Chevrolet is looking to hire a Service BDC Representative for our busy dealership who will be responsible for setting up service appointments answering inbound service calls and most importantly the initial impression new customers have of the dealership. We value our employees and invest in their success! People who come to work here stay here! We are proud to offer a family-owned and operated dealership environment. We believe culture makes a difference and we strive to build lasting relationships with our employees customers and the community.
We offer:
Competitive pay plan
Health and Dental insurance program
401(k) retirement savings plan
Paid Vacation
Excellent working conditions with an opportunity to be an integral part of a growing organization
Responsibilities Service BDC Representative:
Give new customers a great initial impression of the dealership
Responsible for receiving incoming service calls
Schedule service appointments for customers in our service department
Answer inbound service calls Respond to and follow up on all customer Internet inquiries via email
Make follow-up calls to customers.
Interact with customers as well as with all dealership departments
Qualifications /Requirements - Service BDC Representative:
Prefer 2 years of experience in a high-volume Service call center
Must be friendly and have a positive professional attitude
Must like talking on the phone and answering customers questions about our extensive line of products
Exceptional written and oral communication skills
Great organizational skills
The ability to multi-task follow direction be open to change work effectively under pressure and to positively defuse negative situations with customers
Committed to customer service and satisfaction
Professional well-groomed appearance
Candidates must be reliable and must report to work every day on time
Must be authorized to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing to include background checks MVR and drug screen.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
BDC Representative
