Member Service Representative (Float)
Member Service Representative (Float)
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Job Description
Join Our Team as a Member Services Representative (Float)!
Are you passionate about helping others and delivering exceptional service Were looking for a motivated customer-focused professional to support our Dupont Branchand step in at our Whatcom and Skagit locations when needed. If you have experience in a financial institution love working with people and thrive in a flexible team-oriented role wed love to meet you!
Our Member Services Representatives are key members of the North Coast team with responsibilities including:
- Providing exceptional customer service to members in person over the phone and through email
- Assisting members with account inquiries transactions and problem resolution
- Educating members on credit union products and services
- Processing loan applications and opening new accounts
- Maintaining accurate member records and ensuring compliance with regulations
- Participating in team meetings and training sessions
North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!
- We enjoy paid time off with a starting vacation accrual of 10 days per year 11 paid holidays paid sick time which accrues at 2 hours per pay period (6 days per year) and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
- We invest in our employees futures by offering a 401(k)-retirement plan with up to a 10% employer contribution.
- We prioritize your health and well-being and offer medical dental and vision insurance for you and your family including free mental health and wellness plan options.
- We ensure our employees are taken care of during lifes unexpected events with employer provided life and disability insurance along with paid bereavement leave.
- We annually donate $250 of North Coast Care Funds to a local non-profit of your choice on your anniversary.
- All benefits are offered in accordance with our plan documents and policies.
Pay Range (depending on level of experience):
Member Service Representative 2 - $22.04 - $28.65
Member Service Representative 3 - $23.80 - $30.94
To be successful in this role youll have:
- High school diploma or equivalent
- Previous experience working at a financial institution
- The ability to convey financial terminology in Spanish and English (preferred)
- Excellent communication and interpersonal skills
- The ability to multitask and work in a fast-paced environment
- Solid organizational skills and be detail-oriented
- Strong problem-solving skills
- Basic computer skills
- An interest and ability in mentoring/training less experienced team members
- Ability to travel to multiple branches in Whatcom and Skagit counties
This position is full-time approximately 40 hours per week. The schedule is generally Monday Friday 8:30 am 5:30 pm.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
