Machine Technician - North American Service Delivery Group
Machine Technician - North American Service Delivery Group
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Job Description
Internal Job Title: Machine Technician
Job Type: Permanent Full time
Location: Surrey British Columbia
Work Model: On-site
Position Summary
As a Machine Technician in our North American Service Delivery group you will be responsible for ensuring the continuing operation of CBN equipment that produces high-security printed products for our customer. We are looking for a proactive and detail-oriented professional to manage client issues and operational problems submitted through our ticketing system. The ideal candidate will be responsible for ensuring operational efficiency timely resolution of issues and maintaining client satisfaction.
Responsibilities
Customer Support and Issue Resolution
- Monitor and maintain CBN equipment located at customer sites and perform basic hardware repair and maintenance on workstations high-speed and desktop automated laser engravers printers laminators power supplies battery back-up batteries and other hardware as required.
- Triage customer issues and perform 1st level support for hardware software and basic networking problems. Ensure that all issues are addressed escalated (if needed) and resolved within the parameters of CBNs contractual Service Level Agreement.
- Liaise with the Regional Service Manager to ensure timely and efficient service delivery.
Specialist Knowledge and Documentation
- Become a subject matter expert (SME) on our security printing solutions and associated equipment and machinery.
- Once you have acquired the skills and knowledge that will allow you to travel independently to customer sites to plan perform and troubleshoot hardware and software installations create documentation that will grow the existing knowledge base.
Qualifications :
Knowledge
- Diploma or Degree in Electrical or Mechanical Engineering/Technology or an equivalent combination of relevant education and work experience.
- Knowledge of the following:
- Mechanical systems (gears bearing pneumatics)
- Electrical systems (voltage amperage resistance circuits wiring)
- Diagnostic tools and methodology
Soft Skills and Competencies
- Critical thinking skills
- Analysis problem solving
- Interpersonal skills
- Communication relationship building teamwork and collaboration
- Organization/time management/prioritization skills
Experience
- 2 years of experience providing hands-on technical support/troubleshooting
- Experience in a client-facing environment
Technical Environment
- Hardware and equipment - printers laser engravers electro-mechanical machinery etc.
- Software - Microsoft 365 Copilot (Outlook Word Excel Teams SharePoint etc.)
- Basic fundamentals of networking is an asset
Mandatory Requirements
- Language: Fluency in English (reading writing speaking)
- Physical Demands: Ability to stand for prolonged periods (machine repairs and maintenance)
- Hours: Ability to work outside of normal business hours (Some on-call/after-hours work/travel occasionally required for repairs.
- Travel: Ability to travel domestically and internationally for initial training (passport required)
- Domestic travel within Canada as per below:
- Travel to local customer sites (lower mainland) approx. 1-3x/week
- Travel (fly) to remote sites within Canada approximately 2-3 days/every couple of months (dependent on operational needs)
- Domestic travel within Canada as per below:
- Security Clearance: Ability to obtain (in a reasonable timeframe) and maintain Government of Canada Secret (Level II) clearance.
Additional Information :
CBN designs and develops industry leading solutions for the following domains: Border Security Civil Identity Driver Identification and Vehicle Information Currency and Excise Control and Lottery and Charitable Gaming. To learn more visit .
As an Equal Opportunity Employer Canadian Bank Note Company Limited is committed to achieving a skilled workforce that reflects the diversity of the Canadian population. We encourage applications from women visible minorities people with disabilities and Aboriginal people. Canadian Bank Note Company Limited is committed to developing inclusive barrier-free selection processes and work environments.
If contacted regarding this competition please advise the interview coordinator of any accommodation measures you may require.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
